Secured Cloud Contact Centers
VoiceSpin offers you everything you need to run a fully managed inbound, outbound or blended secured cloud contact center. We offer a range of high-quality business management applications including real-time and historical reporting, voice recording, workforce management, quality monitoring, customer CRM integration and more. Our secure cloud approach completely reshapes the way contact center technology is deployed. We deliver highly scalable, feature-rich ACD, auto dialing, IVR, call recording and business analytics tools with fully integrated cloud PBX functionality.
VoiceSpin’s secured cloud contact center offers the highest level of security and reliability. Our system is designed with protective firewalls; intrusion prevention and a sophisticated vulnerability manage system that continually protects your data. We have a team of highly trained security specialists working around the clock to secure our infrastructure, applications and operations. Our redundant data centers are located in various different global locations. We offer the industry’s highest level of professional monitoring and provide uncompromising security and reliability backed by our SLA, guaranteeing 99.95% uptime.
Our cloud contact center offers:
- Simultaneous bursting of all technology layers for precise on-demand capacity
- Optimal licensing and technology utilization across global locations
- No need for on-site switching to simplify load balancing
- Simplified multi-site security with PCI-DSS certification
- Eliminated single points of failure for increased redundancy to ensure high availability
- Increased, centralized control by promoting faster and easier change management for multi-site contact centers
Integrate all of the core contact components of your contact center including ACD, IVR, auto dialer, call recording, and reporting/business analytics tools into a single, unified, cloud platform. Irrespective of how many physical locations your contact center has and regardless of the current technology infrastructure you’re working with, by moving to VoiceSpin’s secure cloud contact center, you’ll enjoy more flexibility and a better level of service as we take on the management of all your technology needs.