Sales & Marketing
VoiceSpin’s Asterisk-based VoIP telephony systems for business offers reliability and affordability, giving you a robust communication system that best supports your ongoing sales and marketing activities.
Unite Your Physical Locations
VoiceSpin’s business telephony solutions offer increased flexibility by making your call center as mobile as you need it to be. Employees can make and receive calls from a physical telephone or computer, from wherever they have a broadband Internet connection. It’s easy to connect virtual offices or remote office locations as employees working on your business’s VoIP telephone system are all connected as if they were in one physical office location.
Enjoy a Range of Features to Improve Performance
VoiceSpin offers a range of high-quality business management applications including real-time and historical reporting, voice recording, workforce management, quality monitoring, customer CRM integration and more. VoIP systems allow your management staff to monitor calls. A call center manager can listen to calls or can talk so that only the agent can hear what they say. With a barge-in feature, a manager can actually take over a call if they hear that the agent needs assistance.
Make it Easier for Your Customers to Reach You
VoIP technology allows you to get virtual phone numbers that connect to your various business lines. This means that if your business is based in the US but you service customers in the UK, you can assign a local UK numbers so your UK-based customers can easily reach you without having to incur long-distance charges. This makes your support and services instantly local, even if your company is global.
A recent survey conducted by Sage Research showed that VoIP telephony dramatically improved productivity, adding up to 3.9 hours per week, per employee. VoIP can increase productivity in a multitude of ways. For example, VoIP phone numbers can be configured so they ring on multiple devices at one time before they go to voicemail. This means that a customer doesn’t have to try reaching an agent by dialing various different numbers, they simply dial one number and the chances they reach the agent are significantly improved.