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AI Voice Agent That Automates Your Call Center Operations

Replace outdated IVRs with an intelligent AI voice agent that provides real-time responses, delivers empathetic experiences, and dynamically adapts to the context of each conversation, just like your human reps.

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Bring the Power of AI to Your Call Center with VoiceSpin’s AI Voice Agent

AI Voice Agent answers a call from a mobile phone

Ensure Your Customers Get Instant Support Whenever They Need it

No more missed calls and hold times. Automate your customer service operations and impress your customers with a lifelike AI voice agent that never sleeps and is always ready to deliver instant, 24/7 support, no matter the time or day your customers call in.

Seamlessly Forward Calls to Human Agents While Preserving the Context

Enable a smooth transition of conversations to a human agent whenever a customer wants to talk to a live representative. The AI voice agent seamlessly hands off conversations to your reps so they can instantly pick up where the AI agent left off.

AI Voice Support Agent transfers the call to the human agent
AI Voice Sales Agent answers questions differently each time

Free Your Team from Having to Answer Repetitive Questions

Reduce the load on your support team by relieving them from having to handle repetitive customer inquiries over and over again. Let the AI agent handle routine calls, giving your reps more time to deal with complex cases.

Automate Your Inbound Lead Qualification and Ensure No Opportunity is Missed

Make sure no inbound call is ever missed by putting the AI voice agent at the frontline to engage with prospects, ask a series of predefined questions, and qualify inbound leads automatically so your sales reps focus only on the most promising opportunities.

AI Voice Agent inbound calls flow
AI Voice agent reduces support and sales costs

Bring Down Support Costs Without Compromising on Customer Experience

Easily scale your call center operations without having to hire more human agents. VoiceSpin’s AI-powered voice agent operates around the clock – outside of your business hours, on weekends, and holidays – bringing down your support-related costs.

Get an All-in-one Suite of Tools for All Your Customer Communication Needs

Call Routing & IVR

Ensure your incoming calls always reach the right destination with custom call routing rules and multi-level IVRs, enabling higher First Call Resolution rates.

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AI Auto Dialer

Optimize the process of running outbound calling campaigns with an AI predictive dialer that scores leads and connects them to the best-suited sales reps.

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AI Messaging

Engage with your customers across digital channels with VoiceSpin’s AI Messaging that integrates email, live chat, WhatsApp, and social media in a single platform.

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AI Chatbot

Support customers and prospects who prefer digital interactions through an AI chatbot that answers FAQs, resolves issues, and filters out unqualified leads.

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AI Speech Analytics

Automate your QA process by monitoring 100% of calls with an AI Speech Analyzer. Review call summaries, track custom metrics, and assess your team’s performance.

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CRM Integrations

Integrate VoiceSpin’s call center solutions with the leading CRM systems, helpdesk tools, and business apps for seamless data synchronization.

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Extend Your Support Team with the AI Voice Agent That Customers Actually Find Helpful

VoiceSpin’s AI voice agent enables automated, real-time communication and delivers contextually relevant, natural, human-like responses when your customers need them. Book a demo call to see how it can work for your customer service automation needs.

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Frequently asked questions

  • What is an AI voice agent?

    AI voice agents, also known as AI voice bots or AI virtual agents, are AI-powered systems that can interact with users through phone conversations and handle phone calls independently, helping businesses automate and enhance customer interactions. Voice AI agents are built using technologies like Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Machine Learning (ML) to simulate natural conversations, making your customers or prospects feel as if they are interacting with a human rep.

  • How do AI voice agents work, and what can they do?

    AI voice agents can automatically answer calls from your customers or prospects, understand user intent, and provide contextually relevant answers to spoken queries, interacting with users in a natural, conversational manner. AI voice agents can answer questions, provide information, help customers resolve issues, schedule appointments, and perform other actions. They can also route calls to human reps to handle more complicated issues. Better yet, similarly to AI chatbots, AI voice agents can learn from past interactions and become even smarter over time.

  • What are the common use cases for AI voice agents?

    AI voice agents can be used in a variety of scenarios. First and foremost, businesses implement voice AI agents to automate their customer service operations and deliver customer support 24/7, even when their human reps aren’t available. Secondly, AI voice agents can automatically qualify inbound leads by asking callers a series of pre-qualification questions. For businesses in industries like healthcare, real estate, finance, banking, and many others, AI voice agents can automate the process of booking appointments. AI voice agents can also be used to call prospects or customers proactively for surveys, payment reminders, or debt collection.
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