Omnichannel Contact Center Software for Healthcare

Streamline patient engagement and let your patients connect with you on their preferred channels while getting a personalized experience each and every time. VoiceSpin’s cloud-based VoIP contact center software for the healthcare industry makes that happen.

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Healthcare Contact Center Software for a Seamless Patient Experience

Omnichannel experiences are becoming increasingly important for patients, and healthcare providers must live up to their expectations. Deliver effective communication and superior experience for your healthcare consumers and manage all inbound and outbound interactions from a unified omnichannel contact center platform.

Ensure compliance,
data privacy, and security

In the healthcare and medical industry, data privacy and security is key. That’s why we are 100 percent committed to meeting all the security and compliance standards, ensuring your healthcare contact center is HIPAA and GDPR-compliant while your patients’ data is safe and secure.

Enable omnichannel
communications

Support your clients across various channels, including phone, email, chat, social media, and Instant Messaging apps. Enable them to schedule appointments and get the information they need through the channels of their choice.

Improve patient experience
and satisfaction

Utilize intelligent call routing and Interactive Voice Response (IVR) to connect callers to the relevant departments and care team members, with inbound call queues and queue callbacks adding to the enhanced patient experience and satisfaction.

Use automated text messages
for proactive outreach

Reach out to your patients proactively through automated, personalized text messages with appointment confirmations, reminders, special offers, and anything in between, driving better engagement and loyalty.

Leverage CRM
integration capabilities

Integrate VoiceSpin’s healthcare contact center with your in-house or third-party CRM system to sync all data and keep track of each patient’s journey. Arm your care team members with quick access to patient information to deliver contextual, personalized interactions.

Powerful hospital call center software features

Inbound & outbound

Easily manage all your inbound and outbound communications from a single easy-to-use platform. Provide support across voice and digital channels.

Call recordings

Keep organized records of every call. Use call recordings for quality monitoring, identifying coaching opportunities, and training new contact center agents.

AI auto dialer

Optimize your outbound calling with an AI auto dialer. Get your contact list ready and let the dialer do the rest, eliminating the need to dial numbers manually.

AI speech analyzer

Empower agents with the conversational intelligence of an AI speech analyzer to ensure QA and compliance. Deliver better experiences with sentiment analysis.

Reports & analytics

Gain insights into your contact center operations with comprehensive reports and analytics. Keep an eye on critical KPIs to make more informed decisions.

Workflow automation

Automate and optimize your team’s workflow. Let automation take care of the repetitive tasks, freeing your agents to focus on patient interactions.

Improve your patient care with medical call center software

Give your teams the tools they need to provide personalized support throughout the patient journey, engage on multiple channels, and build long-term patient relationships and loyalty. Book a 30-minute demo now to see VoiceSpin’s cloud omnichannel contact center software in action. Learn how our contact center solutions can help propel your healthcare business ahead of the competition.

Book a Demo

Omnichannel Contact Center Software for Healthcare

Healthcare Contact Center Software for a Seamless Patient Experience