Get a 360-degree view of everything happening in your call center, track your most critical metrics and KPIs, and make better-informed decisions on what needs improvement.
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Always stay on top of your call center operations and get complete visibility into your call center activities in real time through a live dashboard. See active calls, calls in queue, missed calls, abandoned calls, and much more to monitor everything happening in your call center at any given time.
Track individual and team performance metrics to see how effectively your team members handle customer service or sales calls. Easily spot your top performers and those reps lagging behind to help them improve through targeted training and coaching sessions.
Choose from ready-made or generate custom reports to track the call center metrics and Key Performance Indicators that matter most to your business. Customize reports based on your specific preferences and have better control over what and when to track.
Check back on historical reports to identify trends and issues that prevent your team from performing at their full potential. Drive actionable improvements to boost the quality of your customer service or generate more conversions from your outbound calling campaigns.
Automatically log all calls in your CRM. VoiceSpin call center software seamlessly integrates with the leading CRM
systems, including Zoho, Salesforce, HubSpot, and dozens more.
Record calls automatically or on demand, refer to call recordings at any time for QA, compliance, or training purposes, and enjoy unlimited cloud storage.
Listen in on active calls to hear first-hand how your reps interact with customers or prospects with real-time call monitoring and better assess your team performance.
Help struggling agents on active calls by providing on-the-fly guidance without the customer or prospect on the other end hearing anything with call whispering.
Get deeper insights into your voice interactions, transcribe calls, track customer sentiment, or generate AI post-call summaries based on your specific requirements.
Handle inbound calls quickly and efficiently with ACD, custom call routing, IVR, and call queue management features and deliver excellent experiences, every time.
Empower your sales team to run successful outbound calling campaigns with an AI auto dialer that supports multiple dialing modes and level up your conversions.
Improve your customer service quality or boost the efficiency of your outbound calling campaigns by tracking your vital call center metrics through real-time and historical reports and make meaningful improvements with VoiceSpin’s call center reporting and call analytics software. Book a demo call now to see how it works.
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