Leverage Artificial Intelligence and automation to deliver service excellence, drive better sales conversions, and improve your operational efficiency with AI contact center solutions powered by VoiceSpin.
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Equip your sales team with an AI predictive dialer and improve the efficiency of your outbound calling efforts. Driven by AI and machine learning, the dialer intelligently connects prospects to the best-suited sales reps based on the probability of making a successful sale to boost your conversions.
Gartner predicts that by 2027, chatbots will become the primary customer service channel for nearly a quarter of organizations. Let your customers resolve issues on their own with AI chatbots that are available 24/7 and reduce agent workload while allowing your reps to focus on more complex issues.
Automate call quality assurance with AI speech analytics, transcribe calls, and generate AI call summaries based on your custom requirements. Track specific keywords to prevent costly non-compliance issues, measure customer sentiment, and uncover improvement opportunities.
Supercharge your team and improve agent experience with AI agent assist that provides automated real-time recommendations in every conversation, helping your reps resolve issues faster and more efficiently. Speed up handle times, increase your FCR rates, and improve customer satisfaction.
VoiceSpin integrates with popular CRMs like Zoho, Salesforce, HubSpot, and dozens more. Your team’s calling
activity will be automatically logged and synced into your CRM to reduce manual input.
Set up your custom call routing rules and IVR menus to ensure incoming calls are routed to the most relevant reps, ensuring quick and efficient issue resolutions.
Record calls automatically or on demand for QA, compliance, or agent training and store call recordings for as long as you need with unlimited cloud storage.
Monitor calls in real time to assess your team performance, spot knowledge gaps, and identify improvement opportunities with live call monitoring.
Stay on top of your contact center operations by tracking your vital metrics and KPIs through pre-build or custom reports and make more data-informed decisions.
Automate the process of making outbound calls with an auto dialer that supports multiple dialing modes to optimize the efficiency of your outbound calling campaigns.
Give your reps more context in every call by integrating your contact center with your CRM system and enable more personalized customer interactions.
Take advantage of AI and automation solutions to improve the experience for both your customers and your contact center agents with VoiceSpin’s contact center AI platform. Deliver a better customer experience and unleash your sales team’s potential. Book a demo call now to learn more about VoiceSpin’s AI capabilities for contact centers.
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