Capture every call with automatic call recording software, refine agent training, maintain compliance with industry regulations, and track your team’s performance.
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Your sales or support agents might be handling dozens of calls every day. Never let valuable interaction data slip through the cracks with call recording software. Verify the accuracy of call details and know exactly what was said by both parties for faster and more efficient dispute resolution.
While monitoring performance metrics and KPIs enables you to track your team’s performance, reviewing recordings of past interactions can provide you with a greater wealth of insights and help you better understand your team’s biggest strengths and weaknesses.
Knowing where improvements are needed helps you refine your training and coaching practices. On top of that, recorded calls can be an easy way for your new hires to learn from the examples of excellent call handling, helping you streamline the onboarding process and make it more impactful.
Beyond evaluating your team’s performance and training agents, you can use call recordings to find patterns in customer behavior, uncover potential product or service improvements, and tweak your call scripts based on insights gained from recorded voice interactions.
Record all inbound and outbound calls with auto call recording and never worry about missing anything important from any call.
Maintain full control over your recording settings. Set custom rules and enable call recording per extension, per route, or per queue.
Pause and resume call recording at any time during a live call to ensure sensitive customer information is never recorded.
Automatically notify the other party that the call is being recorded to maintain compliance with the relevant legal regulations.
Have better control over who can access and manage recordings of past conversations by enabling granular access controls.
Get unlimited storage for your call recordings with no additional or hidden fees and securely store them in the cloud for as long as you need.
Automatically log calls and call recordings into your CRM. VoiceSpin call center software integrates with the leading CRM systems, including Zoho, HubSpot, Salesforce, and Pipedrive, and offers custom integrations through APIs.
Route every incoming call to the best-suited agents with ACD, call routing, and IVR and ensure higher FCR rates and improved CSAT scores.
Monitor live calls as they are happening and enhance agent coaching by providing on-call guidance to newly hired reps with call whispering.
Gain access to detailed call reports and track all the critical metrics and KPIs that matter to better guide your decision making.
Integrate AI speech analytics to transcribe calls and generate post-call summaries to gain even deeper insights into every customer interaction.
From call quality control and agent performance monitoring to better compliance and dispute resolution – the right call recording software can help with all that and more. And it’s only one of the many core call management features that VoiceSpin offers. Book a demo to see how it works and how you can benefit from call recording and monitoring software.
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