Messaging Platform
Integrate digital channels in one omnichannel communications platform, support your customers on the channels they prefer, and deliver seamless customer experiences with AI Messaging.
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Give your customers the freedom to choose how they connect with your brand. AI Messaging allows you to integrate multiple digital channels – including email, live chat, SMS, Facebook, WhatsApp, and Telegram – in a single platform. Even more, you can create custom channels through the API.
Empower your team to manage all customer interactions from different channels through one omnichannel inbox without having to switch between multiple platforms. Get a holistic view of each customer’s journey with your company, and deliver consistent experiences.
Reply to customer requests faster with canned responses and increase the speed of customer support, your team’s efficiency, and customer satisfaction. Improve your replies or generate them entirely from scratch with the built-in AI agent assistant powered by OpenAI.
Stay informed on how your contact center is performing, track conversations across channels and agent statuses in real time, and monitor first response times, resolution times, CSAT scores, and more. Browse reports by agents, teams, labels, or channels for a more detailed performance overview.
No more struggling to respond to your customers on WhatsApp after the 24-hour window. Choose an approved message template and respond in no time.
Review customer interactions with AI-generated summaries and instantly capture the essence of each conversation without having to read the entire dialogue.
Streamline customer communications with an AI-powered agent assistant that can generate replies based on context or improve your reply drafts.
Add private notes to conversations (visible only to your team members) that provide context for future engagements and foster team collaboration.
Integrate chatbots built with DialogFlow and add them to your channels. Let the chatbots handle customer queries, enabling you to deliver 24/7 support.
Set up ongoing or one-off campaigns, proactively reach out to your prospects or customers, trigger more conversations, and drive better engagement.
Automate workflows and processes, such as adding labels and assigning conversations to relevant teams, and save your agents time and manual effort.
Create custom labels and instantly label your incoming conversations to keep them better organized for future reference. Use labels to create custom workflows.
Make it easier for your agents to interact with customers and prospects in multiple languages by enabling the Google Translate integration.
No more switching between multiple channels. AI Messaging gives you all the tools your team needs to manage customer communications across multiple channels from one platform, fully integrated with VoiceSpin’s telephony. Book a demo call now to see how it works!
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