With a master’s degree in English and over fifteen years of experience in IT and SaaS companies, Mary has a proven track record of creating original and engaging content on customer service technologies, customer experience, employee engagement, sales, and a variety of other business topics. As part of VoiceSpin’s team, she is now passionate about writing on contact center technologies and strategies that drive results.
Posts by Mary
Generative AI in Contact Centers
Whether we like it or not, AI is already transforming...
November 11, 2024
Call Center Agent Onboarding in the Age of AI
Call center agents are the frontline ambassadors of your company...
November 4, 2024
Call Center Coaching
Regularly and consistently coaching call center agents is crucial to...
November 4, 2024
AI in Sales for Contact Centers: From Lead Generation to Conversion
Whether we like it or not, AI is here to...
October 30, 2024
Conversational AI for Customer Service: How it Works, Use Cases, and Best Practices
With AI being on everyone’s minds these days, it’s hard...
October 29, 2024
Best AI Contact Center Software Solutions to Consider in 2025
Today’s contact center software solutions aren’t just customer communication platforms...
October 21, 2024
AI in VoIP and How it Impacts the Future of Call Centers
VoIP (Voice over Internet Protocol) has been around for over...
October 16, 2024
How to Choose the Best VoIP Affiliate Program to Join
VoIP has truly become a disruptive technology, causing significant change...
October 11, 2024
Contact Center Industry Trends for 2025 and Beyond
Let’s face it – the contact center industry is constantly...
October 7, 2024
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Improves website's visuals
This mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
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Helps to focus on specific content
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Blindness Mode
Allows using the site with your screen-reader
This mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
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