Mary Shulzhenko Voicespin's Head of Content
Author

Mary Shulzhenko

Head of Content
With a master’s degree in English and over fifteen years of experience in IT and SaaS companies, Mary has a proven track record of creating original and engaging content on customer service technologies, customer experience, employee engagement, sales, and a variety of other business topics. As part of VoiceSpin’s team, she is now passionate about writing on contact center technologies and strategies that drive results.
Posts by Mary
AI for Lead Generation: How to Use AI Chatbots and Voice Bots to Generate Leads

AI for Lead Generation: How to Use AI Chatbots and Voice Bots to Generate Leads

If you’re looking for new ways to enhance your lead...
January 14, 2025
How to Use WhatsApp for Customer Service

How to Use WhatsApp for Customer Service in 2025

With around 2.78 billion unique active users in 2024 and...
January 13, 2025
Best CRM Systems for Sales Representatives

Best CRM for Sales Reps in 2025

Your sales reps are the life force of your business....
January 9, 2025
Call Center Software Pricing: a Breakdown of Cost Factors

Call Center Software Pricing: a Breakdown of Cost Factors

There’s no doubt that call center software can improve your...
January 6, 2025
How to Start a Call Center Business

How to Start a Call Center Business in 2025

Despite the recent rapid rise of digital communication channels and...
January 6, 2025
Generative AI in Contact Centers

Generative AI in Contact Centers

Whether we like it or not, AI is already transforming...
January 3, 2025
Conversational AI for Customer Service: How it Works, Use Cases, and Best Practices

Conversational AI for Customer Service: How it Works, Use Cases, and Best Practices

With AI being on everyone’s minds these days, it’s hard...
January 3, 2025
Girl choosing the best AI contact center software solution

Best AI Contact Center Software Solutions to Consider in 2025

Today’s contact center software solutions aren’t just customer communication platforms...
January 3, 2025

Contact Center Industry Trends for 2025 and Beyond

Let’s face it – the contact center industry is constantly...
January 3, 2025

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