With a master’s degree in English and over fifteen years of experience in IT and SaaS companies, Mary has a proven track record of creating original and engaging content on customer service technologies, customer experience, employee engagement, sales, and a variety of other business topics. As part of VoiceSpin’s team, she is now passionate about writing on contact center technologies and strategies that drive results.
Posts by Mary
The Best Times to Cold Call Prospects in 2025 + Cold Calling Tips
Despite all the emerging trends in sales and the way...
December 12, 2024
AI Virtual Agents: How They Work and Why You Need One
AI virtual agents are known by many names – often...
December 2, 2024
13 Essential AI Tools for Small Business and Why You Should Use Them
If you’re not leveraging AI in your business yet, you’re...
November 26, 2024
7 Ways to Automate Your Customer Service and How AI Can Help
Customers’ expectations are on the rise, with speed and availability...
November 20, 2024
Generative AI in Contact Centers
Whether we like it or not, AI is already transforming...
November 11, 2024
Call Center Agent Onboarding in the Age of AI
Call center agents are the frontline ambassadors of your company...
November 4, 2024
Call Center Coaching
Regularly and consistently coaching call center agents is crucial to...
November 4, 2024
AI in Sales for Contact Centers: From Lead Generation to Conversion
Whether we like it or not, AI is here to...
October 30, 2024
Conversational AI for Customer Service: How it Works, Use Cases, and Best Practices
With AI being on everyone’s minds these days, it’s hard...
October 29, 2024
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This mode enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
Visually Impaired Mode
Improves website's visuals
This mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Mode
Helps to focus on specific content
This mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
ADHD Friendly Mode
Reduces distractions and improve focus
This mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions.
Blindness Mode
Allows using the site with your screen-reader
This mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
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