With a master’s degree in English and over fifteen years of experience in IT and SaaS companies, Mary has a proven track record of creating original and engaging content on customer service technologies, customer experience, employee engagement, sales, and a variety of other business topics. As part of VoiceSpin’s team, she is now passionate about writing on contact center technologies and strategies that drive results.
Posts by Mary
AI Telemarketing: How AI Voice Bots are Taking Telemarketing to the Next Level
AI seems to be the trend nearly everywhere in 2025...
February 18, 2025
AI Sales Agent: the Next Big Thing in Sales
If you’ve landed on this page, you’re most probably trying...
February 11, 2025
5 Best Predictive Dialer Software for 2025
Auto dialers have been around for several decades. The concept...
February 6, 2025
AI Cold Calling: Tools, Benefits, and Best Practices
Cold calling is tough, time-consuming, and – let’s be honest...
January 31, 2025
AI Receptionist for Customer Service
Despite the rise of digital communication channels, voice communication remains...
January 26, 2025
Outbound IVR
Interactive Voice Response (IVR) technology is a powerful tool used...
January 23, 2025
What is IVR (Interactive Voice Response)?
IVR, or an Interactive Voice Response system, is an essential...
January 23, 2025
AI Phone Answering System – Everything You Need to Know
Artificial Intelligence (AI) has already significantly transformed the way businesses...
January 20, 2025
AI for Lead Generation: How to Use AI Chatbots and Voice Bots to Generate Leads
If you’re looking for new ways to enhance your lead...
January 14, 2025
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Improves website's visuals
This mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Mode
Helps to focus on specific content
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Allows using the site with your screen-reader
This mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
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