With a master’s degree in English and over fifteen years of experience in IT and SaaS companies, Mary has a proven track record of creating original and engaging content on customer service technologies, customer experience, employee engagement, sales, and a variety of other business topics. As part of VoiceSpin’s team, she is now passionate about writing on contact center technologies and strategies that drive results.
Posts by Mary
Call Center Compliance
Call center compliance regulates call center operations and the way...
August 15, 2023
CSAT (Customer Satisfaction Score)
CSAT (Customer Satisfaction Score) is one of the metrics businesses,...
August 4, 2023
VoIP Phone System
As communication technologies continue to evolve, VoIP phone systems are...
August 3, 2023
After Call Work (ACW)
After Call Work (ACW) plays a crucial role in maintaining...
August 1, 2023
Call Center Quality Assurance Best Practices
Managing a call center is by no means an easy...
July 27, 2023
What is Schedule Adherence in Call Centers?
Call centers use a variety of metrics and KPIs (Key...
July 7, 2023
What is IVR (Interactive Voice Response)?
IVR, or an Interactive Voice Response system, is an essential...
July 6, 2023
How VoiceSpin Helped Quality Increase Sales by up to 125%
About Quality Quality is an insurance agency and subsidiary of...
June 26, 2023
Call Center Agent Utilization
Along with other critical call center metrics and Key Performance...
June 23, 2023
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This mode enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
Visually Impaired Mode
Improves website's visuals
This mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Mode
Helps to focus on specific content
This mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
ADHD Friendly Mode
Reduces distractions and improve focus
This mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions.
Blindness Mode
Allows using the site with your screen-reader
This mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
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