Complete Guide to Call Center Equipment
Despite the growing adoption of digital communication channels and the shifting communication prefer...
What is First Response Time (FRT)?
When customers reach out to businesses with inquiries or support requests, they naturally expect a q...
What is a BPO Call Center?
BPO (business process outsourcing) call centers and contact centers have become a popular solution f...
What is Screen Pop and How Does it Work?
Screen pop is a valuable call-handling feature of contact center software solutions that displays cr...
What is Call Whisper?
Call whispering is a valuable feature for call center managers and supervisors that is often offered...
Hosted Contact Center
Unlike on-premises solutions, hosted contact centers provide businesses and organizations with a mor...
SMS Marketing for Real Estate: Best Practices
In a highly competitive industry like real estate, where timing and a business’s ability to reach ...
Call Audit
Conducting regular call audits is a critical part of the call center Quality Assurance and overall c...
Call Center Sentiment Analysis
Customer sentiment is rapidly becoming one of the most critical metrics to measure in call centers a...
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