With a master’s degree in English and over fifteen years of experience in IT and SaaS companies, Mary has a proven track record of creating original and engaging content on customer service technologies, customer experience, employee engagement, sales, and a variety of other business topics. As part of VoiceSpin’s team, she is now passionate about writing on contact center technologies and strategies that drive results.
Posts by Mary
Computer Telephony Integration (CTI)
CTI, or Computer Telephony Integration, enables a range of features...
June 15, 2023
SMS vs. WhatsApp: What’s the Best Fit for Your Business Communication?
Did you know that (according to Statista’s 2023 data) there...
June 8, 2023
How to Use Instant Messaging Apps for Customer Service [Best Practices]
Instant messaging is a convenient way for consumers to get...
June 1, 2023
How VoiceSpin Helped Quik’s Sales Agents Increase Their Workload Capacity by 250%
About Quick Quick is an online supermarket with large-scale delivery...
May 26, 2023
How to Build an Efficient Call Center Environment to Drive Agent Performance
It takes a great deal of time and effort to...
May 24, 2023
Outbound Call Center Lead Generation [Complete Guide]
Call centers aren’t only about handling inbound inquiries and resolving...
May 17, 2023
How to Motivate Your Contact Center Agents to Drive More Sales
Low agent motivation and engagement has always been a challenge...
April 28, 2023
Why Your Call Center Productivity is Falling Short (How to Measure and Fix it)
Improving call center performance and agent productivity is the primary...
April 20, 2023
How to Improve a Call Flow Process in Your Contact Center
When customers call your business, how easily can they navigate...
April 14, 2023
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This mode enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
Visually Impaired Mode
Improves website's visuals
This mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Mode
Helps to focus on specific content
This mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
ADHD Friendly Mode
Reduces distractions and improve focus
This mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions.
Blindness Mode
Allows using the site with your screen-reader
This mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
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