With a master’s degree in English and over fifteen years of experience in IT and SaaS companies, Mary has a proven track record of creating original and engaging content on customer service technologies, customer experience, employee engagement, sales, and a variety of other business topics. As part of VoiceSpin’s team, she is now passionate about writing on contact center technologies and strategies that drive results.
Posts by Mary
How VoiceSpin Helped Quik’s Sales Agents Increase Their Workload Capacity by 250%
About Quick Quick is an online supermarket with large-scale delivery...
May 26, 2023
How to Build an Efficient Call Center Environment to Drive Agent Performance
It takes a great deal of time and effort to...
May 24, 2023
Outbound Call Center Lead Generation [Complete Guide]
Call centers aren’t only about handling inbound inquiries and resolving...
May 17, 2023
How to Motivate Your Contact Center Agents to Drive More Sales
Low agent motivation and engagement has always been a challenge...
April 28, 2023
Why Your Call Center Productivity is Falling Short (How to Measure and Fix it)
Improving call center performance and agent productivity is the primary...
April 20, 2023
How to Improve a Call Flow Process in Your Contact Center
When customers call your business, how easily can they navigate...
April 14, 2023
Caller ID (Caller Identification)
Caller ID (Caller Identification) is a critical call center technology...
April 12, 2023
First Call Resolution (FCR)
The primary goal of any call center is to deliver...
April 12, 2023
How to Optimize Your Outbound Call Center to Drive More Sales
Despite the rise of digital communication channels, there will always...
April 7, 2023
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