What is Schedule Adherence in Call Centers?
Call centers use a variety of metrics and KPIs (Key Performance Indicators) to measure the overall e...
How VoiceSpin Helped Quality Increase Sales by up to 125%
About Quality Quality is an insurance agency and subsidiary of ‘Phoenix’, one of the leading inv...
Call Center Agent Utilization
Along with other critical call center metrics and Key Performance Indicators (KPIs), call center age...
10 Proven Ways to Reduce Your Call Center Costs
In today’s customer-focused business landscape, where call centers aren’t viewed as cost centers...
Computer Telephony Integration (CTI)
CTI, or Computer Telephony Integration, enables a range of features and capabilities that are at the...
SMS vs. WhatsApp: What’s the Best Fit for Your Business Communication?
Did you know that (according to Statista’s 2023 data) there are currently over 6.92 billion smartp...
How to Use Instant Messaging Apps for Customer Service [Best Practices]
Instant messaging is a convenient way for consumers to get quick and efficient customer support thro...
How VoiceSpin Helped Quik’s Sales Agents Increase Their Workload Capacity by 250%
About Quick Quick is an online supermarket with large-scale delivery capabilities based in Tel Aviv,...
How to Build an Efficient Call Center Environment to Drive Agent Performance
It takes a great deal of time and effort to cultivate and maintain a highly efficient, positive, and...
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