With a master’s degree in English and over fifteen years of experience in IT and SaaS companies, Mary has a proven track record of creating original and engaging content on customer service technologies, customer experience, employee engagement, sales, and a variety of other business topics. As part of VoiceSpin’s team, she is now passionate about writing on contact center technologies and strategies that drive results.
Posts by Mary
Top 10 Outbound Call Center Metrics Your Call Center Should Measure
When running an outbound call center, consistently improving the performance...
March 3, 2023
Auto Dialer vs. Predictive Dialer: Which one is Right for Your Business?
When it comes to running outbound calling campaigns, automation can...
February 27, 2023
Hosted Dialer
What is a Hosted Dialer? A hosted dialer, also known...
February 26, 2023
Predictive Dialer
What is a Predictive Dialer? A predictive dialer is a...
February 23, 2023
Call Answer Rate: Everything You Need to Know
What is Call Answer Rate? Call Answer Rate (CAR) is...
February 21, 2023
Local Presence Dialing
A low call answer rate is a common challenge for...
February 17, 2023
Maximizing the Power of WebRTC in Cloud Contact Centers
WebRTC has been around for over a decade now, and...
February 16, 2023
Auto Dialer
Auto dialers are essential tools used in outbound call centers,...
February 15, 2023
How to Reduce Average Handle Time (AHT) in Your Call Center and Improve Efficiency
Today’s consumers increasingly demand high levels of customer service and...
February 12, 2023
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Improves website's visuals
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Helps to focus on specific content
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Allows using the site with your screen-reader
This mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
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