With a master’s degree in English and over fifteen years of experience in IT and SaaS companies, Mary has a proven track record of creating original and engaging content on customer service technologies, customer experience, employee engagement, sales, and a variety of other business topics. As part of VoiceSpin’s team, she is now passionate about writing on contact center technologies and strategies that drive results.
Posts by Mary
Caller ID (Caller Identification)
Caller ID (Caller Identification) is a critical call center technology...
April 12, 2023
First Call Resolution (FCR)
The primary goal of any call center is to deliver...
April 12, 2023
How to Optimize Your Outbound Call Center to Drive More Sales
Despite the rise of digital communication channels, there will always...
April 7, 2023
Queue Callback
Queue callback is an efficient way for contact centers to...
April 3, 2023
Top 5 Things to Do on Every Sales Call to Close More Deals
Sales calls are undoubtedly an essential part of the sales...
April 3, 2023
Call Center Voicemail
Voicemail is an important feature for both inbound and outbound...
March 21, 2023
Agent Idle Time
Though call center managers are always looking for ways to...
March 20, 2023
A Complete Guide to Omnichannel Contact Center
It’s no secret that today’s consumers want to interact with...
March 15, 2023
Top 10 Outbound Call Center Metrics Your Call Center Should Measure
When running an outbound call center, consistently improving the performance...
March 3, 2023
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This mode enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
Visually Impaired Mode
Improves website's visuals
This mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Mode
Helps to focus on specific content
This mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
ADHD Friendly Mode
Reduces distractions and improve focus
This mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions.
Blindness Mode
Allows using the site with your screen-reader
This mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
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