With a master’s degree in English and over fifteen years of experience in IT and SaaS companies, Mary has a proven track record of creating original and engaging content on customer service technologies, customer experience, employee engagement, sales, and a variety of other business topics. As part of VoiceSpin’s team, she is now passionate about writing on contact center technologies and strategies that drive results.
Posts by Mary
Call Answer Rate: Everything You Need to Know
What is Call Answer Rate? Call Answer Rate (CAR) is...
February 21, 2023
Local Presence Dialing
A low call answer rate is a common challenge for...
February 17, 2023
Maximizing the Power of WebRTC in Cloud Contact Centers
WebRTC has been around for over a decade now, and...
February 16, 2023
Auto Dialer
Auto dialers are essential tools used in outbound call centers,...
February 15, 2023
How to Reduce Average Handle Time (AHT) in Your Call Center and Improve Efficiency
Today’s consumers increasingly demand high levels of customer service and...
February 12, 2023
WebRTC
As contact center technologies are rapidly evolving, driven by technology...
February 10, 2023
Call Tracking
Many businesses in various industries are relying on inbound phone...
February 3, 2023
Speech Analytics in Call Centers: Unlocking the Potential of Voice Data
Though digital customer support channels and AI-powered self-service tools are...
February 2, 2023
Call Monitoring
Call monitoring is one of the essential call center software...
January 30, 2023
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This mode enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
Visually Impaired Mode
Improves website's visuals
This mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Mode
Helps to focus on specific content
This mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
ADHD Friendly Mode
Reduces distractions and improve focus
This mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions.
Blindness Mode
Allows using the site with your screen-reader
This mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
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