With a master’s degree in English and over fifteen years of experience in IT and SaaS companies, Mary has a proven track record of creating original and engaging content on customer service technologies, customer experience, employee engagement, sales, and a variety of other business topics. As part of VoiceSpin’s team, she is now passionate about writing on contact center technologies and strategies that drive results.
Posts by Mary
Best AI Contact Center Software Solutions to Consider in 2025
Today’s contact center software solutions aren’t just customer communication platforms...
October 21, 2024
AI in VoIP and How it Impacts the Future of Call Centers
VoIP (Voice over Internet Protocol) has been around for over...
October 16, 2024
How to Choose the Best VoIP Affiliate Program to Join
VoIP has truly become a disruptive technology, causing significant change...
October 11, 2024
Contact Center Industry Trends for 2025 and Beyond
Let’s face it – the contact center industry is constantly...
October 7, 2024
7 Best VoIP Reseller Partner Programs to Explore
For decades, businesses have relied on traditional landlines for their...
September 27, 2024
How to Become a VoIP Reseller: Everything You Need to Know
The VoIP industry has seen a significant growth over the...
September 24, 2024
How to Use WhatsApp for Customer Service in 2024
With almost three billion unique active users (as of 2024),...
September 19, 2024
BFCM Checklist to Prepare Your Customer Service Team
Traditionally, Black Friday/ Cyber Monday (BFCM) has been the busiest...
September 12, 2024
How to Implement Omnichannel Customer Service in Your Business
Consumer expectations are constantly evolving when it comes to interacting...
August 29, 2024
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