With a master’s degree in English and over fifteen years of experience in IT and SaaS companies, Mary has a proven track record of creating original and engaging content on customer service technologies, customer experience, employee engagement, sales, and a variety of other business topics. As part of VoiceSpin’s team, she is now passionate about writing on contact center technologies and strategies that drive results.
Posts by Mary
Call Center Technology: Key Features and Future Trends
Beyond enabling agents to simply make and receive phone calls,...
January 3, 2025
Contact Center Software Requirements Checklist to Help You Choose the Right Solution
Contact centers are at the core of forward-thinking businesses, helping...
January 3, 2025
7 Ways to Automate Your Customer Service and How AI Can Help
Customers’ expectations are on the rise, with speed and availability...
January 2, 2025
Call Center Outsourcing in 2025
Many businesses and organizations believe that the only way to...
January 2, 2025
Contact Center Automation Trends for 2025 and Beyond
Driven by the growing need to streamline processes, improve customer...
January 2, 2025
How AI Benefits Customer Service and How it is Used in Contact Centers
Whether you like it or not, Artificial Intelligence has already...
December 27, 2024
Customer Service AI Voice Bots: The Ultimate Guide
If you’ve landed on this page, it’s most probably because...
December 24, 2024
The Best Times to Cold Call Prospects in 2025 + Cold Calling Tips
Despite all the emerging trends in sales and the way...
December 12, 2024
AI Virtual Agents: How They Work and Why You Need One
AI virtual agents are known by many names – often...
December 2, 2024
Looking for a better call center solution? Leverage AI Auto Dialer and Speech Analyzer. Powerful integrations at no extra cost.
This mode enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
Visually Impaired Mode
Improves website's visuals
This mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Mode
Helps to focus on specific content
This mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
ADHD Friendly Mode
Reduces distractions and improve focus
This mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions.
Blindness Mode
Allows using the site with your screen-reader
This mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
+18889082995
+442036084160
+97237237006