With a master’s degree in English and over fifteen years of experience in IT and SaaS companies, Mary has a proven track record of creating original and engaging content on customer service technologies, customer experience, employee engagement, sales, and a variety of other business topics. As part of VoiceSpin’s team, she is now passionate about writing on contact center technologies and strategies that drive results.
Posts by Mary
13 Essential AI Tools for Small Business and Why You Should Use Them
If you’re not leveraging AI in your business yet, you’re...
November 26, 2024
Call Center Agent Onboarding in the Age of AI
Call center agents are the frontline ambassadors of your company...
November 4, 2024
Call Center Coaching
Regularly and consistently coaching call center agents is crucial to...
November 4, 2024
AI in Sales for Contact Centers: From Lead Generation to Conversion
Whether we like it or not, AI is here to...
October 30, 2024
AI in VoIP and How it Impacts the Future of Call Centers
VoIP (Voice over Internet Protocol) has been around for over...
October 16, 2024
How to Choose the Best VoIP Affiliate Program to Join
VoIP has truly become a disruptive technology, causing significant change...
October 11, 2024
7 Best VoIP Reseller Partner Programs to Explore
For decades, businesses have relied on traditional landlines for their...
September 27, 2024
How to Become a VoIP Reseller: Everything You Need to Know
The VoIP industry has seen a significant growth over the...
September 24, 2024
BFCM Checklist to Prepare Your Customer Service Team
Traditionally, Black Friday/ Cyber Monday (BFCM) has been the busiest...
September 12, 2024
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Improves website's visuals
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This mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
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