With a master’s degree in English and over fifteen years of experience in IT and SaaS companies, Mary has a proven track record of creating original and engaging content on customer service technologies, customer experience, employee engagement, sales, and a variety of other business topics. As part of VoiceSpin’s team, she is now passionate about writing on contact center technologies and strategies that drive results.
Posts by Mary
How to Implement Omnichannel Customer Service in Your Business
Consumer expectations are constantly evolving when it comes to interacting...
August 29, 2024
Call Center Agent Scorecard
Call center agents are at the frontline of your call...
August 29, 2024
How to Sell Life Insurance Over the Phone
When it comes to selling life insurance, phone calls are...
August 8, 2024
Call Center Employee Incentives
Keeping employees happy, engaged, and motivated has always been challenging...
August 1, 2024
Service Level in Call Centers
Along with other critical metrics and KPIs, Service Level is...
July 16, 2024
B2B Telemarketing: How to Do it the Right Way and Convert Prospects into Customers
While telemarketing (or cold calling) is known for its challenging...
July 16, 2024
Call Center Supervisor
While call center agents handle inbound and outbound calls and...
July 12, 2024
Enterprise Chatbots: Features, Benefits, and Common Use Cases
Chatbots have been around for a while now, but it’s...
July 10, 2024
Multilingual Call Center: Everything You Need to Know
With the emerging globalization, more and more businesses, both big...
June 11, 2024
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This mode enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
Visually Impaired Mode
Improves website's visuals
This mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Mode
Helps to focus on specific content
This mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
ADHD Friendly Mode
Reduces distractions and improve focus
This mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions.
Blindness Mode
Allows using the site with your screen-reader
This mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
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