With a master’s degree in English and over fifteen years of experience in IT and SaaS companies, Mary has a proven track record of creating original and engaging content on customer service technologies, customer experience, employee engagement, sales, and a variety of other business topics. As part of VoiceSpin’s team, she is now passionate about writing on contact center technologies and strategies that drive results.
Posts by Mary
Inbound Sales Representative
Inbound sales representatives are key players in inbound sales, helping...
May 24, 2024
Cost per Call
Along with other critical inbound and outbound call center metrics...
May 24, 2024
Inbound Call Center Scripts for Customer Service Teams
Despite the rise and widespread adoption of digital communication channels...
May 22, 2024
Call Center Agent
Call center agents play a significant role in managing customer...
May 21, 2024
Outbound Sales Representative
In the fast-paced and highly competitive world of B2B, outbound...
May 20, 2024
Warm Calling
Outbound calling has always been an effective sales technique for...
April 26, 2024
Call Volume in Call Centers
Call volume is one of the most critical metrics call...
April 25, 2024
Outbound IVR
Interactive Voice Response (IVR) technology is a powerful tool used...
April 23, 2024
Complete Guide to a Hosted PBX Phone System
Businesses have been using traditional PBX (Private Branch Exchange) systems...
April 22, 2024
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This mode enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
Visually Impaired Mode
Improves website's visuals
This mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Mode
Helps to focus on specific content
This mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
ADHD Friendly Mode
Reduces distractions and improve focus
This mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions.
Blindness Mode
Allows using the site with your screen-reader
This mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
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