With a master’s degree in English and over fifteen years of experience in IT and SaaS companies, Mary has a proven track record of creating original and engaging content on customer service technologies, customer experience, employee engagement, sales, and a variety of other business topics. As part of VoiceSpin’s team, she is now passionate about writing on contact center technologies and strategies that drive results.
Posts by Mary
What is SIP Trunking and How Does it Work?
As more businesses and organizations seek to reduce communication costs,...
February 22, 2024
Automatic Number Identification (ANI)
In inbound call centers, the more information agents have about...
February 15, 2024
Automatic Speech Recognition (ASR) in Call Centers [Complete Guide]
Automatic Speech Recognition is a valuable technology that is currently...
February 7, 2024
Contact Center Workflow: Key Features and Tools for Efficient Workflow Management
Study after study shows that today’s consumers have become much...
February 2, 2024
Direct Inward Dialing (DID)
Direct Inward Dialing is a valuable telecommunications feature of a...
February 1, 2024
Financial Services Call Center Software: Complete Guide
Call centers are a critical component in providing customer support,...
February 1, 2024
How to Choose a VoIP Provider in 2024 [Best VoIP Providers Listed]
Over the recent years, we have seen many businesses and...
January 26, 2024
How to Manage Your Remote Call Center Agents Effectively
Remote work has emerged as a widespread practice in the modern...
January 25, 2024
Inbound Call Center Metrics and KPIs You Should Track and How to Improve Them
Efficient inbound call center management relies on data-driven decision-making. That’s...
January 24, 2024
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Improves website's visuals
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Helps to focus on specific content
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Allows using the site with your screen-reader
This mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
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