With a master’s degree in English and over fifteen years of experience in IT and SaaS companies, Mary has a proven track record of creating original and engaging content on customer service technologies, customer experience, employee engagement, sales, and a variety of other business topics. As part of VoiceSpin’s team, she is now passionate about writing on contact center technologies and strategies that drive results.
Posts by Mary
Contact Center Software Requirements Checklist to Help You Choose the Right Solution
Contact centers are at the core of forward-thinking businesses, helping...
April 17, 2024
B2B Cold Calling Guide with Tips, Script Examples, and Expert Insights
Though some consider cold calling an outdated marketing tactic, many...
April 9, 2024
Contact Center Workforce Management: Key Components, Benefits, and Best Practices
Managing your contact center workforce effectively is essential to ensuring...
March 5, 2024
Call Center Training Guide for Building Exceptional Call Center Teams
Despite the undeniable importance of using top-notch call center software...
February 27, 2024
What is SIP Trunking and How Does it Work?
As more businesses and organizations seek to reduce communication costs,...
February 22, 2024
Automatic Number Identification (ANI)
In inbound call centers, the more information agents have about...
February 15, 2024
Automatic Speech Recognition (ASR) in Call Centers [Complete Guide]
Automatic Speech Recognition is a valuable technology that is currently...
February 7, 2024
Contact Center Workflow: Key Features and Tools for Efficient Workflow Management
Study after study shows that today’s consumers have become much...
February 2, 2024
Direct Inward Dialing (DID)
Direct Inward Dialing is a valuable telecommunications feature of a...
February 1, 2024
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This mode enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
Visually Impaired Mode
Improves website's visuals
This mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Mode
Helps to focus on specific content
This mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
ADHD Friendly Mode
Reduces distractions and improve focus
This mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions.
Blindness Mode
Allows using the site with your screen-reader
This mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
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