Call Center Agent Scorecard
Call center agents are at the frontline of your call center operations. Staying on top of your teamâ...
Call Center Employee Incentives
Keeping employees happy, engaged, and motivated has always been challenging in any workplace. Call c...
Service Level in Call Centers
Along with other critical metrics and KPIs, Service Level is a cornerstone indicator of your custome...
B2B Telemarketing: How to Do it the Right Way and Convert Prospects into Customers
While telemarketing (or cold calling) is known for its challenging nature and low conversion rates, ...
Call Center Supervisor
While call center agents handle inbound and outbound calls and interact with customers and prospects...
Enterprise Chatbots: Features, Benefits, and Common Use Cases
Chatbots have been around for a while now, but it’s only in recent years that they have become tru...
Multilingual Call Center: Everything You Need to Know
With the emerging globalization, more and more businesses, both big and small, are now operating in ...
Call Center App
Today’s call center software solutions aren’t merely traditional software systems installed on d...
What is Voicemail Drop and How to Leverage it in Your Calling Campaigns
Statistically, nearly 80% of all cold calls end up going to voicemail, while a typical sales represe...
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