With a master’s degree in English and over fifteen years of experience in IT and SaaS companies, Mary has a proven track record of creating original and engaging content on customer service technologies, customer experience, employee engagement, sales, and a variety of other business topics. As part of VoiceSpin’s team, she is now passionate about writing on contact center technologies and strategies that drive results.
Posts by Mary
Financial Services Call Center Software: Complete Guide
Call centers are a critical component in providing customer support,...
February 1, 2024
How to Choose a VoIP Provider in 2024 [Best VoIP Providers Listed]
Over the recent years, we have seen many businesses and...
January 26, 2024
How to Manage Your Remote Call Center Agents Effectively
Remote work has emerged as a widespread practice in the modern...
January 25, 2024
Inbound Call Center Metrics and KPIs You Should Track and How to Improve Them
Efficient inbound call center management relies on data-driven decision-making. That’s...
January 24, 2024
Call Center Management Best Practices and Strategies
If you are in the call center industry, whatever your...
January 12, 2024
Call Avoidance in Call Centers
Given the typically stressful nature of call center jobs and...
January 3, 2024
Call Center Automation Trends for 2024 and Beyond
Driven by the growing need for streamlined processes, improved customer...
January 2, 2024
How Midrag Improved Agent Productivity by 20% by Leveraging the VoiceSpin-Zoho CRM Integration
About Midrag Founded in 2003 and headquartered in Israel, Midrag...
December 27, 2023
A Complete Guide to Call Center Reporting and Analytics
You can’t possibly improve your call center operations, boost agent...
December 15, 2023
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