With a master’s degree in English and over fifteen years of experience in IT and SaaS companies, Mary has a proven track record of creating original and engaging content on customer service technologies, customer experience, employee engagement, sales, and a variety of other business topics. As part of VoiceSpin’s team, she is now passionate about writing on contact center technologies and strategies that drive results.
Posts by Mary
Call Center Management Best Practices and Strategies
If you are in the call center industry, whatever your...
January 12, 2024
Call Avoidance in Call Centers
Given the typically stressful nature of call center jobs and...
January 3, 2024
The Best Times to Cold Call Prospects in 2024 [+ Cold Calling Tips]
Despite all the emerging trends in sales and the way...
January 2, 2024
Call Center Automation Trends for 2024 and Beyond
Driven by the growing need for streamlined processes, improved customer...
January 2, 2024
How Midrag Improved Agent Productivity by 20% by Leveraging the VoiceSpin-Zoho CRM Integration
About Midrag Founded in 2003 and headquartered in Israel, Midrag...
December 27, 2023
A Complete Guide to Call Center Reporting and Analytics
You can’t possibly improve your call center operations, boost agent...
December 15, 2023
Call Center Outsourcing in 2024
Many businesses and organizations believe that the only way to...
December 6, 2023
Call Center Shrinkage
For today’s consumers, getting their calls answered in a timely...
November 28, 2023
What Data to Collect in a Call Center and How to Analyze it?
From improving customer experiences and the efficiency of your call...
November 24, 2023
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