With a master’s degree in English and over fifteen years of experience in IT and SaaS companies, Mary has a proven track record of creating original and engaging content on customer service technologies, customer experience, employee engagement, sales, and a variety of other business topics. As part of VoiceSpin’s team, she is now passionate about writing on contact center technologies and strategies that drive results.
Posts by Mary
Contact Center Workflow: Key Features and Tools for Efficient Workflow Management
Study after study shows that today’s consumers have become much...
February 2, 2024
Direct Inward Dialing (DID)
Direct Inward Dialing is a valuable telecommunications feature of a...
February 1, 2024
Financial Services Call Center Software: Complete Guide
Call centers are a critical component in providing customer support,...
February 1, 2024
How to Choose a VoIP Provider in 2024 [Best VoIP Providers Listed]
Over the recent years, we have seen many businesses and...
January 26, 2024
How to Manage Your Remote Call Center Agents Effectively
Remote work has emerged as a widespread practice in the modern...
January 25, 2024
Inbound Call Center Metrics and KPIs You Should Track and How to Improve Them
Efficient inbound call center management relies on data-driven decision-making. That’s...
January 24, 2024
Call Center Management Best Practices and Strategies
If you are in the call center industry, whatever your...
January 12, 2024
Call Avoidance in Call Centers
Given the typically stressful nature of call center jobs and...
January 3, 2024
How Midrag Improved Agent Productivity by 20% by Leveraging the VoiceSpin-Zoho CRM Integration
About Midrag Founded in 2003 and headquartered in Israel, Midrag...
December 27, 2023
Looking for a better call center solution? Leverage AI Auto Dialer and Speech Analyzer. Powerful integrations at no extra cost.
This mode enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
Visually Impaired Mode
Improves website's visuals
This mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Mode
Helps to focus on specific content
This mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
ADHD Friendly Mode
Reduces distractions and improve focus
This mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions.
Blindness Mode
Allows using the site with your screen-reader
This mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
+18889082995
+442036084160
+97237237006