With a master’s degree in English and over fifteen years of experience in IT and SaaS companies, Mary has a proven track record of creating original and engaging content on customer service technologies, customer experience, employee engagement, sales, and a variety of other business topics. As part of VoiceSpin’s team, she is now passionate about writing on contact center technologies and strategies that drive results.
Posts by Mary
DNIS – Dialed Number Identification Service
DNIS (Dialed Number Identification Service) plays a crucial role in...
November 17, 2023
How to Choose the Right Customer Service Channels for Your Business
Numerous studies and industry reports have proved the importance of...
November 16, 2023
Call Center Sales Tips and Techniques
For most consumers, call centers are primarily associated with service...
November 16, 2023
Call Center Acronyms & Abbreviations
The call center industry is full of specific terms hidden...
November 7, 2023
Multichannel Contact Center
The increased adoption of digital communication channels, such as live...
November 1, 2023
CPaaS (Communications Platform as a Service)
Communications Platform as a Service (CPaaS) offers easy integration of...
October 23, 2023
Phone Number Masking
Phone number masking is an essential VoIP feature that is...
October 23, 2023
Automatic Call Distribution (ACD)
Efficient management of incoming calls is key to providing quick...
October 19, 2023
Contact Center as a Service (CCaaS): [Comprehensive Guide]
Due to increased flexibility, scalability, and cost-efficiency, cloud-based contact center...
October 18, 2023
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This mode enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
Visually Impaired Mode
Improves website's visuals
This mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Mode
Helps to focus on specific content
This mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
ADHD Friendly Mode
Reduces distractions and improve focus
This mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions.
Blindness Mode
Allows using the site with your screen-reader
This mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
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