With a master’s degree in English and over fifteen years of experience in IT and SaaS companies, Mary has a proven track record of creating original and engaging content on customer service technologies, customer experience, employee engagement, sales, and a variety of other business topics. As part of VoiceSpin’s team, she is now passionate about writing on contact center technologies and strategies that drive results.
Posts by Mary
Phone Number Masking
Phone number masking is an essential VoIP feature that is...
October 23, 2023
Automatic Call Distribution (ACD)
Efficient management of incoming calls is key to providing quick...
October 19, 2023
Contact Center as a Service (CCaaS): [Comprehensive Guide]
Due to increased flexibility, scalability, and cost-efficiency, cloud-based contact center...
October 18, 2023
What is an Automated Phone Calling System?
Automated phone systems that allow placing automated phone calls and...
October 18, 2023
Complete Guide to Call Center Equipment
Despite the growing adoption of digital communication channels and the...
October 18, 2023
What is First Response Time (FRT)?
When customers reach out to businesses with inquiries or support...
September 29, 2023
What is a BPO Call Center?
BPO (business process outsourcing) call centers and contact centers have...
September 27, 2023
What is Screen Pop and How Does it Work?
Screen pop is a valuable call-handling feature of contact center...
September 26, 2023
What is Call Whisper?
Call whispering is a valuable feature for call center managers...
September 15, 2023
Looking for a better call center solution? Leverage AI Auto Dialer and Speech Analyzer. Powerful integrations at no extra cost.
This mode enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
Visually Impaired Mode
Improves website's visuals
This mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Mode
Helps to focus on specific content
This mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
ADHD Friendly Mode
Reduces distractions and improve focus
This mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions.
Blindness Mode
Allows using the site with your screen-reader
This mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
+18889082995
+442036084160
+97237237006