With a master’s degree in English and over fifteen years of experience in IT and SaaS companies, Mary has a proven track record of creating original and engaging content on customer service technologies, customer experience, employee engagement, sales, and a variety of other business topics. As part of VoiceSpin’s team, she is now passionate about writing on contact center technologies and strategies that drive results.
Posts by Mary
What is Call Whisper?
Call whispering is a valuable feature for call center managers...
September 15, 2023
Hosted Contact Center
Unlike on-premises solutions, hosted contact centers provide businesses and organizations...
September 12, 2023
SMS Marketing for Real Estate: Best Practices
In a highly competitive industry like real estate, where timing...
September 6, 2023
Call Audit
Conducting regular call audits is a critical part of the...
September 1, 2023
Call Center Sentiment Analysis
Customer sentiment is rapidly becoming one of the most critical...
August 30, 2023
Tackling the ‘Scam Likely’ Label in Outbound Sales Campaigns
Spam calls have dramatically decreased the trust between consumers and...
August 25, 2023
Call Calibration
Call calibration is a critical component of Quality Assurance (QA)...
August 17, 2023
Escalated Call
Escalated calls are inevitable in call centers, given the nature...
August 16, 2023
ASA (Average Speed of Answer)
Average Speed of Answer (ASA) is one of the key...
August 15, 2023
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This mode enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
Visually Impaired Mode
Improves website's visuals
This mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Mode
Helps to focus on specific content
This mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
ADHD Friendly Mode
Reduces distractions and improve focus
This mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions.
Blindness Mode
Allows using the site with your screen-reader
This mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
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