Inbound Call Center Metrics and KPIs You Should Track and How to Improve Them
Efficient inbound call center management relies on data-driven decision-making. That’s why measuri...
Call Center Management Best Practices and Strategies
If you are in the call center industry, whatever your role is, you are perfectly aware that managing...
Call Avoidance in Call Centers
Given the typically stressful nature of call center jobs and having to consistently deal with an ove...
How Midrag Improved Agent Productivity by 20% by Leveraging the VoiceSpin-Zoho CRM Integration
About Midrag Founded in 2003 and headquartered in Israel, Midrag is the country’s first and larges...
A Complete Guide to Call Center Reporting and Analytics
You can’t possibly improve your call center operations, boost agent performance, and enhance your ...
Call Center Shrinkage
For today’s consumers, getting their calls answered in a timely manner and receiving quick support...
What Data to Collect in a Call Center and How to Analyze it?
From improving customer experiences and the efficiency of your call center operations to monitoring ...
DNIS – Dialed Number Identification Service
DNIS (Dialed Number Identification Service) plays a crucial role in the contact center environment, ...
How to Choose the Right Customer Service Channels for Your Business
Numerous studies and industry reports have proved the importance of delivering outstanding customer ...
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