Manage your inbound call flows, leverage multiple call routing options, automatically connect customers with the most relevant agents, and resolve more issues on the first contact.
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Automatically route incoming calls to the most appropriate departments, teams, or agents based on call routing rules that work best for your business with VoiceSpin phone call routing software. Customize call flows during and after business hours to ensure continuous service.
Set up an Interactive Voice Response (IVR) menu to capture more customer data and optimize your call routing strategy by matching every caller with the right support rep. Reduce wait times and speed up resolutions while improving your FCR rates and Customer Satisfaction (CSAT) scores.
Set up inbound call queues to ensure minimum hold times and reduce call transfers. Improve the experience for your customers and minimize abandoned calls by enabling them to request a callback once they reach the front of the queue without having to wait on hold.
Integrate your call routing software with the CRM of your choice – we offer both out-of-the-box and custom integrations with 50+ CRM systems and business apps. Ensure your reps always have the right context with screen pops to resolve issues faster and deliver personalized experiences.
Route inbound calls to the relevant destination during specific times of the day or days of the week.
Route incoming phone calls to different destinations based on the caller's geographic location.
Connect callers to agents who are best equipped to handle their requests based on skills and expertise.
Automatically log all calls in your CRM. VoiceSpin call center software seamlessly integrates with the leading CRM systems, including Salesforce, Zoho, HubSpot, and dozens more.
Create simple or multi-level Interactive Voice Response menus for more efficient call handling, reduce unnecessary call transfers, and improve your CSAT scores.
Manage your inbound call volume in an organized way by routing incoming calls to the appropriate call queues and reduce the number of dropped calls.
Enable customers to request a callback and reserve their place in a queue without having to waste time on hold. Avoid customer frustration and call abandonment.
Automatically record customer calls to stay compliant, review call recordings for QA and training purposes, and keep them for as long as you need with unlimited storage.
Listen in on live calls to keep an eye on how your reps are handling interactions. Streamline the onboarding process for your new hires with call whispering.
Stay on top of your team’s performance and track your most critical metrics and KPIs with advanced reporting to make data-guided decisions.
Integrate AI speech analytics to gain deeper insights into every call, transcribe calls, and generate post-call summaries to uncover trends and behaviors.
Boost the efficiency of your outbound calling campaigns with an AI auto dialer that connects leads to the best-suited agents to maximize conversions.
Get flexible call routing options, ensure callers always reach the right teams or agents, and empower your support reps to resolve issues on the first interaction. Book a demo to see how VoiceSpin call routing software works for your business. Plus, explore dozens of other features to handle your inbound and outbound calls effectively.
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