How to Become a VoIP Reseller: Everything You Need to Know
The VoIP industry has seen a significant growth over the recent years – and this isn’t just a pa...
How to Use WhatsApp for Customer Service in 2024
With almost three billion unique active users (as of 2024), WhatsApp is clearly the world’s most p...
BFCM Checklist to Prepare Your Customer Service Team
Traditionally, Black Friday/ Cyber Monday (BFCM) has been the busiest shopping period of the year fo...
How to Implement Omnichannel Customer Service in Your Business
Consumer expectations are constantly evolving when it comes to interacting with brands and getting c...
How to Sell Life Insurance Over the Phone
When it comes to selling life insurance, phone calls are the most effective and impactful way of ini...
Call Center Employee Incentives
Keeping employees happy, engaged, and motivated has always been challenging in any workplace. Call c...
Call Center Software Pricing: a Breakdown of Cost Factors
There’s no doubt that call center software can improve your team’s efficiency and help you deliv...
How AI Benefits Customer Service and How it is Used in Contact Centers
Whether you like it or not, Artificial Intelligence has already deeply penetrated and transformed ma...
B2B Telemarketing: How to Do it the Right Way and Convert Prospects into Customers
While telemarketing (or cold calling) is known for its challenging nature and low conversion rates, ...
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