Call Center Sales Tips and Techniques
For most consumers, call centers are primarily associated with service and support, with customer se...
Call Center Acronyms & Abbreviations
The call center industry is full of specific terms hidden behind numerous acronyms and abbreviations...
Complete Guide to Call Center Equipment
Despite the growing adoption of digital communication channels and the shifting communication prefer...
SMS Marketing for Real Estate: Best Practices
In a highly competitive industry like real estate, where timing and a business’s ability to reach ...
Tackling the ‘Scam Likely’ Label in Outbound Sales Campaigns
Spam calls have dramatically decreased the trust between consumers and businesses that rely on outbo...
Call Center Quality Assurance Best Practices
Managing a call center is by no means an easy task. You need to consistently deliver high levels of ...
10 Proven Ways to Reduce Your Call Center Costs
In today’s customer-focused business landscape, where call centers aren’t viewed as cost centers...
SMS vs. WhatsApp: What’s the Best Fit for Your Business Communication?
Did you know that (according to Statista’s 2023 data) there are currently over 6.92 billion smartp...
How to Use Instant Messaging Apps for Customer Service [Best Practices]
Instant messaging is a convenient way for consumers to get quick and efficient customer support thro...
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