Tackling the ‘Scam Likely’ Label in Outbound Sales Campaigns
Spam calls have dramatically decreased the trust between consumers and businesses that rely on outbo...
Call Center Quality Assurance Best Practices
Managing a call center is by no means an easy task. You need to consistently deliver high levels of ...
10 Proven Ways to Reduce Your Call Center Costs
In today’s customer-focused business landscape, where call centers aren’t viewed as cost centers...
SMS vs. WhatsApp: What’s the Best Fit for Your Business Communication?
Did you know that (according to Statista’s 2023 data) there are currently over 6.92 billion smartp...
How to Use Instant Messaging Apps for Customer Service [Best Practices]
Instant messaging is a convenient way for consumers to get quick and efficient customer support thro...
How to Build an Efficient Call Center Environment to Drive Agent Performance
It takes a great deal of time and effort to cultivate and maintain a highly efficient, positive, and...
Outbound Call Center Lead Generation [Complete Guide]
Call centers aren’t only about handling inbound inquiries and resolving customer issues. When it c...
How to Motivate Your Contact Center Agents to Drive More Sales
Low agent motivation and engagement has always been a challenge for contact centers, considering the...
Why Your Call Center Productivity is Falling Short (How to Measure and Fix it)
Improving call center performance and agent productivity is the primary goal for anyone running a ca...
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