Maximizing the Power of WebRTC in Cloud Contact Centers
WebRTC has been around for over a decade now, and it has already been widely adopted by the majority...
How to Reduce Average Handle Time (AHT) in Your Call Center and Improve Efficiency
Today’s consumers increasingly demand high levels of customer service and support delivered to the...
Speech Analytics in Call Centers: Unlocking the Potential of Voice Data
Though digital customer support channels and AI-powered self-service tools are becoming increasingly...
Benefits of Integrating VoIP Telephony into Client Relations Management System (CRM)
Today we are witnessing an extremely useful and profitable association between telephony and computi...
Why Technical Support is Important for Business?
The contact center is a vital entity in every company wishing to establish a permanent communication...
Reliable VoIP telephony is the Key to Your Business Success
When you are going to choose a dedicated phone system for a business, you are going to really priori...
The Ideal Tech Stack for Outbound Sales Teams
Hiring the right talent with the necessary skills is the first step to running a successful outbound...
The 5 Key Features That Every Remote Call Center Must Have
We have entered a new age in which remote work is a reality that all companies must embrace. For out...
Top 5 Reasons for an Omnichannel Outbound Sales Software
Call centers are adopting omnichannel communications at unpaced rates. That’s because customer exp...
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