Are you looking for the best Avaya alternative for your customer communication needs? You’ve come to the right place. For decades, Avaya has been one of the leaders in the business communications and contact center industry, serving businesses of all sizes. But by enforcing a 200-seat minimum on its Avaya Experience Platform (AXP) Public starting June 30, 2025, Avaya is making it clear that smaller and mid-sized businesses are no longer a focus within its ecosystem.
This recent change forced many SMBs and mid-sized businesses to seek alternative solutions. Whether you’ve been affected by Avaya’s policy or you’re simply looking for a better Avaya alternative for your business – we’ve got you covered!
In this blog, we’ve rounded up the top 6 best Avaya alternatives that might align better with your needs. We’ve outlined key features, pros and cons, and our takeaways to help you find the right fit.
Jump to the Best Avaya Alternatives:
Why Would You Want to Consider Alternatives to Avaya?
Avaya serves nearly 220,000 customers in 190 countries, according to Wikipedia, and offers both on-prem and cloud-based solutions (with the option to deploy your contact center either in the private or public cloud). Traditionally, the company served contact centers of all sizes, from SMBs to global enterprises.
But here’s a twist: Avaya is increasing its minimum seat requirement to 200 for AXP Public starting June 30, 2025. All AXP Public subscription bundles (including “Digital Only”, “Voice Only”, and “All Media” packages) will be affected. And for many mid-sized businesses and smaller organizations, this is an unexpected challenge, basically leaving them no choice but to abandon Avaya altogether.
Besides this significant change in market position and high minimum seat requirement, here are some other reasons why many companies have been considering Avaya alternatives:
History of financial instability
To start off, Avaya has faced repeated financial struggles, including two Chapter 11 bankruptcies in 2017 and 2023. In July 2024, the company also initiated its first round of layoffs, affecting around 180 employees (or about 3% of its workforce). A second, reportedly larger round of cuts followed in November 2024. That points to ongoing struggles with growth and debt management. And all this uncertainty makes users wonder – can Avaya still deliver the reliable support and forward-looking updates that growing businesses depend on?
Slower cloud transition
Secondly, originally known for its on-premises contact center solutions, Avaya has made some strides in cloud offerings – but it still obviously lags behind its cloud-native competitors. The thing is that Avaya’s cloud solutions were adapted from legacy on-premises systems rather than built as cloud-native solutions from the ground up and heavily relied on third-party integrations. This approach ultimately slows down innovation and keeps users waiting for features that cloud-first contact center platforms already offer.
Lagging in AI innovation
Avaya has also been slower in adopting AI-powered automation features and omnichannel capabilities compared to numerous alternatives. While other vendors offer a full set of AI features and allow you to integrate multiple communication channels in one platform, Avaya’s progress in this space has been rather limited and slow-paced. For businesses prioritizing AI automation and omnichannel engagement, exploring more modern and innovative alternatives is a better way forward.
Lack of integration flexibility
Another reason why businesses might want to switch from Avaya is that it lacks the flexibility to easily connect with CRMs, helpdesk systems, and productivity tools. With Avaya, many integrations require custom development or third-party solutions – and that adds complexity and costs. In contrast, there’s a bunch of alternative contact center solutions that offer native integrations and APIs for deeper customizations, allowing you to connect your systems, sync data automatically, and create connected workflows.
Vendor lock-in
This is actually a big one. Avaya’s ecosystem is highly proprietary, which means businesses often rely on Avaya-specific software, hardware, and integrations that might not be easily compatible with other solutions. In addition, Avaya’s long-term contracts can trap businesses in outdated solutions while competitors offer transparent pay-as-you-go pricing models. This vendor lock-in makes it difficult to switch providers – and it also drives businesses to seek more flexible alternatives.
Top 6 Best Avaya Alternatives Worth Your Attention in 2025
Note to readers: The contact center software providers listed here were selected independently by VoiceSpin’s editorial team based on our research and publicly available information. These software solutions may evolve over time, and some concerns mentioned here may be addressed in future releases.
Avaya Alternative #1: VoiceSpin
With over 15 years in the industry and cloud infrastructure entirely based on AWS, VoiceSpin is one of the most reliable and easily scalable contact center software providers on the market. It offers local and international numbers in 160+ countries, so you can run your call center operations globally. In addition to basic and advanced call management features, VoiceSpin has a solid set of AI-powered tools, including AI predictive dialing, AI speech analytics, AI call summary, AI voice bots, and AI chatbots.
VoiceSpin also allows you to connect multiple digital communication channels, enabling your reps to handle all customer interactions from a unified omnichannel inbox. It offers a mobile app, out-of-the-box integrations with 50+ leading CRM systems, helpdesk tools, and productivity apps, and custom integration options at no extra cost.
Key Features:
- Custom call routing and IVR
- Call queueing and in-queue callbacks
- AI dialer with predictive dialing and power dialing modes
- Bulk SMS text messaging
- AI speech analytics and call summary
- AI-powered chatbots and voice bots
- Omnichannel inbox (email, chat, social media, WhatsApp, etc.)
Pricing:
- Basic – $36 user/month (billed annually)
- Advanced – $77 user/month (billed annually)
- Enterprise – contact sales for a customized offer
What makes VoiceSpin a good alternative to Avaya?
VoiceSpin is a strong alternative to Avaya due to its entirely cloud-based infrastructure, seamless integration options with third-party systems, omnichannel capabilities, and innovative AI-powered tools and features. And it can fit the needs of both smaller organizations and enterprise-grade businesses.
Avaya Alternative #2: Nextiva
Nextiva is known as a cloud-based unified communications platform built for SMBs and enterprises. And it also supports hybrid and on-premise deployment options, suiting industries that need to comply with strict data regulations. Nextiva offers both core features (like advanced call routing, call recording, call forwarding, video conferencing, reporting and analytics) and AI-powered tools (including call transcription, summarization, and sentiment analysis).
In addition to voice, Nextiva allows you to integrate multiple digital communication channels into a single unified solution and offers a mobile app to stay connected with your customers on the go. However, Nextiva integrates with only a few CRM systems – and these integrations come as paid add-ons.
Key Features:
- Intelligent and skill-based routing and IVR
- Unlimited audio conferencing and video meetings
- Screenshare and file share
- Business SMS text messaging
- Real-time dashboards and reporting
- Call transcription and summarization
- Omnichannel (voice, sms, chat, email, social, messaging)
Pricing:
For small businesses:
- Digital Plan – $20 user/ month (paid annually)
- Core Plan – $30 user/ month (paid annually)
- Engage Plan – $40 user/ month (paid annually)
- Power Suite Plan – $60 user/ month (paid annually)
For enterprises:
- Essential Plan – from $129 user/ month
- Professional Plan – from $159 user/ month
- Premium Plan – from $199 user/ month
What makes Nextiva a good alternative to Avaya?
Nextiva makes a compelling Avaya alternative for those looking for a cloud-based, user-friendly, and future-proof solution. Plus, it offers transparent and flexible pricing options without the complex licensing models Avaya is known for, which makes it a great solution for businesses of any size.
Avaya Alternative #3: Talkdesk
Talkdesk is a 100% cloud-based customer communication platform that supports both voice and digital interactions across email, chat, SMS, and social messaging platforms. It also provides tailored plans for specific industries, including banking, insurance, healthcare, retail, and government. These plans offer industry-specific integrations, pre-built industry workflows, and enhanced security features.
What’s also distinctive about Talkdesk is that it offers a wide range of AI-driven tools and automations, including AI agents (Talkdesk Autopilot), real-time agent assistance (Talkdesk Copilot), AI omnichannel routing (Talkdesk Navigator), customer experience analytics, and more. Talkdesk provides out-of-the-box integrations with 70+ business systems – and you can also build custom integrations.
Key Features:
- Intelligent call routing and IVR
- Digital channel support (email, chat, SMS, social messaging)
- Real-time dashboards and custom reporting
- Power dialing/ preview dialing
- Workforce management
- Talkdesk Autopilot (AI virtual agent)
- Talkdesk Copilot (real-time agent assistance)
Pricing:
- CX Cloud Digital Essentials – $85 user/month
- CX Cloud Voice Essentials – $105 user/month
- CX Cloud Elite – $165 user/month
- Industry-specific cloud editions – $255 user/month
Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3-year commitment to these Editions.
What makes Talkdesk a good alternative to Avaya?
While not ideal for SMBs, Talkdesk is a solid alternative to Avaya for mid-market companies and enterprise-grade businesses. It integrates advanced AI features more seamlessly than Avaya’s platform. And it’s designed with automation and digital CX innovation in mind, making it great for organizations that want to move away from traditional legacy systems.
Avaya Alternative #4: Aircall
Aircall’s cloud-based phone system is designed for customer service and sales teams. AirCall provides access to local phone numbers in 100+ countries. Though it lacks omnichannel capabilities unlike other platforms listed here, Aircall offers a rich set of inbound and outbound call management features like smart call routing, IVR, call queueing and callbacks, shared call inbox, conference calling, power dialer with voicemail drop, and more.
Aircall offers an extensive library of ready-made integrations with third-party tools and a mobile app. In addition, you can also integrate AI-powered features that come as paid add-ons. These include AI voice agent (a voice bot) and AI Assist (call summaries, sentiment analysis, call scoring, and other features).
Key Features:
- Call routing and IVR
- Call queueing and queue callbacks
- Power dialer
- SMS and MMS business messaging
- Standard and advanced analytics
- AI Assist (call summary, topic recognition)
- AI voice agent
Pricing:
- Essentials – $30 user/month (billed annually)
- Professional – $50 user/month (billed annually)
- Custom – Call for details (25 users minimum)
Additional tools:
- AI Assist– $9 /license
- AI Voice Agent – $0.99 /minute
- Analytics+ Add-on – $15 / license
What makes Aircall a good alternative to Avaya?
Due to its cloud-based setup, user-friendly interface, native integrations with CRM systems, and flexible pay-as-you-go pricing with no long-term contracts, AirCall makes an excellent alternative to Avaya for small businesses looking for lightweight, easy-to-use call center software.
Avaya Alternative #5: OpenPhone
OpenPhone is a cloud-based business phone system built for small businesses, start-ups, and remote-first teams. While it lacks omnichannel capabilities, it does come with core call management and texting features like IVR, call forwarding, call transfers, voicemail transcripts, auto call recording, auto replies, call analytics and reporting, and more. Plus, it offers mobile apps for iOS and Android, with full functionality.
OpenPhone is also known for its team collaboration features like shared phone numbers, shared contacts, internal threads, contact notes, etc. However, compared to other Avaya competitors listed here, OpenPhone’s integration options are rather limited.
Key Features:
- Calling and SMS texting
- Phone menus (IVR)
- Voice AI agent
- Call summaries and transcription
- AI call tagging
- Analytics and reporting
- Email and Slack integration
Pricing:
- Starter – $15 user/month (billed annually)
- Business – $23 user/month (billed annually)
- Scale – $35 user/month (billed annually)
- Enterprise – Talk to sales
- Voice AI agent (Sona) add-on, available on all plans – $49 /month for 50 calls + $0.99 per additional call
What makes OpenPhone a good alternative to Avaya?
OpenPhone is a modern, lightweight business phone solution that is all about simplicity, mobility, team collaboration, and affordability, without sacrificing core business communication features. It might be ideal for start-ups, solopreneurs, SMBs, and mid-sized businesses without enterprise complexity.
Avaya Alternative #6: CloudTalk
CloudTalk provides unlimited domestic calling within the U.S. and Canada and gives you access to international numbers in 160+ countries, making it a great option for companies with global customer bases or remote teams. It comes with both basic and advanced call management features, including skill-based routing, IVR, call queueing and VIP queues, call notes, real-time customer cards, real-time call monitoring, and more – excellent for customer service teams.
CloudTalk lacks omnichannel capabilities, but it does allow you to connect WhatsApp in higher-tier plans. And you can integrate it with dozens of popular CRM systems and third-party tools. CloudTalk also offers AI voice agents and an AI conversation Intelligence add-on that includes call transcription and summaries, topic extraction, sentiment analysis, and other features.
Key Features:
- Skill-based routing and IVR
- Unlimited concurrent calls
- Smart dialer/ power dialer
- Advanced reporting and analytics
- WhatsApp integration
- AI voice agent
- AI Conversation Intelligence
Pricing:
- Lite – $19 user/month (billed annually)
- Essential – $29 user/month (billed annually)
- Expert – $49 user/month (billed annually)
- Custom – contact sales
- AI Conversation Intelligence (add-on) – $9 user/month
What makes CloudTalk a good alternative to Avaya?
CloudTalk is a simpler, more agile, and more affordable alternative to Avaya for small businesses and mid-sized teams, especially those that are looking to move away from Avaya’s complexity and costs and want strong voice features and seamless integration options with third-party systems.
Next Steps and Why Choose VoiceSpin as the Best Avaya Alternative
Whatever the reason for you to seek Avaya alternatives, there are plenty of cloud-based solutions out there on the contact center market that offer greater flexibility, agility, cost-efficiency, integration simplicity, and a wider range of AI-powered tools for SMBs, mid-sized businesses, and large enterprises. And here’s why VoiceSpin might just be the right fit for your contact center needs:
- 100% cloud-based: VoiceSpin’s fully cloud-based infrastructure hosted on AWS ensures you can scale your call center operations almost instantly to meet the growing needs of your business – all without disrupting your current processes.
- Local numbers in 160+ countries: We’ve got a strong network of telecom partners all across the globe, allowing you to get local numbers from 160+ countries, so you can grow your business globally and easily connect with customers wherever they are located.
- Advanced inbound call management: With features like custom call routing, multi-level IVR, call queueing, and in-queue callbacks, your call center team can handle inbound calls effectively, reduce frustrating wait times for customers, and improve FCR rates.
- AI predictive dialing: An AI predictive dialer can be a real game-changer for your sales team. It automates the dialing process, skips unproductive numbers, leaves voicemails, and connects prospects to the best-suited sales reps to help you maximize conversions.
- Omnichannel: With AI Messaging, you can unify multiple communication channels (including email, chat, social media, and WhatsApp) under one roof, so your reps can manage all customer interactions from a single omnichannel inbox with the full context of previous conversations.
- AI chatbots: With an AI chatbot, you can support your customers 24/7, increase customer engagement, and instantly qualify inbound leads, ensuring no opportunity slips through the cracks. Our chatbot speaks multiple languages, responds in a natural, human-like way, and learns from past interactions.
- AI voice bots: With an AI voice bot, you can deliver voice support around the clock when your reps aren’t available. The bot can talk to multiple customers simultaneously and handle support requests in hundreds of languages, freeing up your reps to focus on more complex interactions.
- AI speech analytics: Our AI Speech Analyzer can automate your call center QA and performance monitoring process, helping you monitor the quality of 100% of calls, stay on top of your team’s performance, and prevent non-compliance issues with real-time keyword detection.
- Third-party integrations: VoiceSpin offers native integrations with 50+ leading CRM systems, helpdesk tools, and productivity apps (including Zoho, Salesforce, HubSpot, and Zendesk) and custom integrations, so you can seamlessly connect our contact center solutions with your existing systems.
- 24/7 customer support: Whatever plan you go for, our dedicated customer support team is available 24/7 to ensure you get the most out of your subscription. You can reach out by phone, email, or WhatsApp – our reps are always ready to help.
Book a demo call now to learn more about our contact center cloud solutions, see core features in action, and find out whether VoiceSpin is a worthwhile Avaya alternative for your contact center needs.
FAQs
Why should I consider an alternative to Avaya?
Firstly, Avaya has recently shifted focus towards large enterprises, announcing a 200-seat minimum for its cloud platform, which means it might no longer be suitable for small and mid-sized businesses. Secondly, many organizations also find Avaya’s licensing model complex and their solutions less integrated with modern business apps than newer cloud-native alternatives. On top of that, Avaya’s ecosystem can create vendor lock-in, making upgrades and integrations even more challenging. Plus, many Avaya competitors are a lot faster at integrating AI and automation tools.
Is Avaya in financial trouble?
Avaya did face significant financial challenges over the recent years. That includes filing for Chapter 11 bankruptcy twice – first in 2017 and then again in 2023. The company has since restructured and emerged from its latest bankruptcy in May 2024 with approximately $650 million in liquidity. But though Avaya is now heavily focused on recovery and innovation, its recent layoffs and restructuring are a clear sign of ongoing challenges, raising concerns about the company’s long-term sustainability.
How difficult is it to switch from Avaya to another provider?
That largely depends on your system complexity, the size of your contact center team, and the new provider’s compatibility. For large organizations with on-premise infrastructure and many users, switching from Avaya to another provider can be pretty complex and time-consuming, while SMBs and mid-sized businesses often complete the switch much faster, with minimal disruption to their operations. Fortunately, many modern cloud contact center providers offer migration tools and onboarding support, making the transition smoother.
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