Capture the essence of every conversation with AI-generated post-call summaries, turn call insights into meaningful improvements, and optimize your entire call center quality assurance process.
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Harness the power of AI to automatically generate detailed and accurate summaries of every call, including key points, outcomes, customer sentiment, script compliance, and other critically important insights – customized to meet your specific needs and reporting requirements.
Enable your team to grasp the context of every conversation without having to listen to the recording or read the entire transcription of each call. Save your reps time and effort, eliminate manual note-taking, accelerate your QA process, and ensure better consistency with unbiased summarization.
Gauge your call center team’s performance more accurately, objectively, and efficiently. The detailed insights from AI call summaries allow you to identify areas where your reps lack specific knowledge, expertise, or skills, so you can refine your training sessions and provide highly targeted coaching.
Use AI-generated call summaries as a valuable source to identify trends, recurring issues, inefficiencies, and other potential areas for improvement. Make better-informed decisions to improve internal processes, enhance customer experience, and boost your team’s efficiency.
Your team’s calling activity is automatically logged and synced into your CRM system to reduce manual input.
VoiceSpin call center software natively integrates with Zoho, Salesforce, HubSpot, and dozens of other
leading CRM platforms.
Access searchable call transcriptions broken down by speakers to get the entire context of each conversation and know exactly who said what during the call.
Get your call transcriptions seamlessly translated into 120+ languages and dialects to simplify and optimize your multilingual call center management.
Gain even deeper insights into specific customer interactions with an AI chatbot assistant and save hours of manual QA work for your team.
Set up custom rules and QA metrics to evaluate the quality of customer interactions based on your own internal quality criteria and standards.
Track specific keywords and phrases, proactively prevent non-compliance issues with real-time warnings and manager alerts, and avoid costly penalties.
Record inbound and outbound calls automatically or on demand and use call recordings for compliance, QA, or agent training purposes.
Hear first-hand how your agents interact with customers and prospects with live call monitoring and speed up onboarding with whisper coaching.
Stay updated on what’s happening in your call center through the live dashboard that shows active calls, calls in queue, missed calls, and other metrics in real time.
Choose from ready-made or generate custom reports to track your vital call center metrics and KPIs to see what’s working well and what you need to improve.
Automate and optimize your call center QA with AI-driven call summaries. Request a demo call now to see AI call summary along with dozens of other features of VoiceSpin call center software and AI speech analytics solutions in action.
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