Call Reporting Software for Optimized Call Center Management
Get a 360-degree view of everything happening in your call center, track your most critical metrics and KPIs, and make better-informed decisions on what needs improvement.
BOOK A DEMO
Keep Tabs on Your Call Center Performance
with VoIP Call Reporting Software
Monitor Your Call Center Activity
Through a Real-time Dashboard
Always stay on top of your call center operations and get complete visibility into your call center activities in real time through a live dashboard. See active calls, calls in queue, missed calls, abandoned calls, and much more to monitor everything happening in your call center at any given time.
Track Your Team Performance
and Enhance Your Training
Track individual and team performance metrics to see how effectively your team members handle customer service or sales calls. Easily spot your top performers and those reps lagging behind to help them improve through targeted training and coaching sessions.
Leverage Pre-built or Custom Reports Based on Your Reporting Needs
Choose from ready-made or generate custom reports to track the call center metrics and Key Performance Indicators that matter most to your business. Customize reports based on your specific preferences and have better control over what and when to track.
Make More Data-Driven Decisions and Improve Your Operations
Check back on historical reports to identify trends and issues that prevent your team from performing at their full potential. Drive actionable improvements to boost the quality of your customer service or generate more conversions from your outbound calling campaigns.
Integrates with the CRM
System of Your Choice
Automatically log all calls in your CRM. VoiceSpin call center software seamlessly integrates with the leading CRM
systems, including Zoho, Salesforce, HubSpot, and dozens more.
More Features for Efficient
Call Center Management
Call Recording
Record calls automatically or on demand, refer to call recordings at any time for QA, compliance, or training purposes, and enjoy unlimited cloud storage.
Real-time Call Monitoring
Listen in on active calls to hear first-hand how your reps interact with customers or prospects with real-time call monitoring and better assess your team performance.
Call Whispering
Help struggling agents on active calls by providing on-the-fly guidance without the customer or prospect on the other end hearing anything with call whispering.
AI Speech Analytics
Get deeper insights into your voice interactions, transcribe calls, track customer sentiment, or generate AI post-call summaries based on your specific requirements.
Inbound Call Management
Handle inbound calls quickly and efficiently with ACD, custom call routing, IVR, and call queue management features and deliver excellent experiences, every time.
Auto Dialing
Empower your sales team to run successful outbound calling campaigns with an AI auto dialer that supports multiple dialing modes and level up your conversions.
Monitor Your Historical Call Data Easily and Effortlessly
VoiceSpin’s reporting tools provide you with a 360-degree view of historical call center activity. Check back on past calls by filtering them based on your specific requirements and export your statistics in a click.
Leverage Call Analytics and Reporting Software to Drive Your Call Center Improvement
Improve your customer service quality or boost the efficiency of your outbound calling campaigns by tracking your vital call center metrics through real-time and historical reports and make meaningful improvements with VoiceSpin’s call center reporting and call analytics software. Book a demo call now to see how it works.
BOOK A DEMOFrequently asked questions
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What is a real-time call center dashboard?
A real-time call center dashboard represents a set of call center metrics and KPIs that provide call center managers with immediate, up-to-date insights into call center performance, allowing them to monitor call center operations in real time to make more informed decisions. For example, you can monitor your inbound/ outbound call volumes, calls in queue, wait times, average handle times, FCR rates, service level, agent availability, missed calls, abandoned calls, and other important metrics in real time. -
What are the benefits of phone call reporting?
Using sales call reporting software and analytics solutions and regularly tracking call center metrics and KPIs can bring a wealth of benefits to your call center. Firstly, based on specific metrics, such as First Call Resolution rates and Average Handle Times for inbound calls or conversion rates for outbound sales calls, you can assess your agent performance and identify those lower-performing agents who might need additional training. Secondly, by analyzing real-time and historical reports, you can instantly see what’s working well and what isn’t, which is a great source for data-driven decisions. -
How to choose call reporting software?
Most call center software solutions offer at least some call detail reporting features. While some provide only basic reporting tools, others may offer advanced call center analytics solutions. The ultimate choice will depend on your specific requirements. With VoiceSpin, you can get both basic and advanced call center reporting tools, allowing you to use pre-built or generate custom reports and track just about anything that matters to your business. -
What is call tracking software?
Call tracking software and call reporting software aren’t exactly the same. Businesses use call tracking software to analyze the efficiency of different campaign sources in generating inbound leads by tracking where exactly inbound calls are coming from. More particularly, it helps you identify which channels, ad campaigns, listings, or keywords drive the most inbound calls and generate more phone leads for your business.
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