Connect callers to the most appropriate agents catering to their needs. Set up IVR trees in minutes and ensure your service team delivers fast, efficient, and personalized support each and every time.
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IVR helps connect your customers to the best-fitting agents. It’s a win-win for both.
IVR makes it easier to achieve better First Call Resolution rates by ensuring callers are routed to the agents who are most capable of meeting their needs while also reducing the Average Handle Time.
Eliminate the need for agents to manually route or transfer calls, saving time and effort, reducing human error, streamlining call handling processes, and ultimately improving your team’s productivity.
When customers get their issues resolved quickly, on the first interaction, without being transferred back and forth between agents – increased customer satisfaction and improved customer experience are guaranteed.
IVR phone systems collect valuable data about customer interactions, giving you insights into customer behavior and call trends to make more data-driven decisions about your service improvement.
Create IVR menus with multiple levels for more efficient call handling and reduce unnecessary call transfers.
Help customers get the information they are looking for with pre-recorded answers, lowering inbound call volumes.
Assign priority levels to incoming calls and ensure urgent or high-priority calls are handled first-hand, improving CX.
Route incoming calls to specific teams grouped by language, location, skills, or other pre-defined parameters.
Empower your agents with more context before each interaction. VoiceSpin call center software seamlessly integrates with the leading CRM systems, including Zoho, Salesforce, HubSpot, Pipedrive, and more.
Set up your call routing rules to ensure customers are connected to the right agents.
Manage inbound calls in an organized way with inbound call queues and reduce dropped calls.
Enable incoming callers to opt for receiving a callback to eliminate long wait times.
Automatically record calls for quality assurance and agent training and coaching purposes.
Pizza HutIsrael
Lead CapitalMarkets
MemoGlobal
Get a complete call center solution packed with IVR and all the call management features your agents will ever need to handle inbound calls like a pro and delight your customers.
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