What is healthcare call center software?

Healthcare call center software solutions help streamline communications between patients and healthcare providers and increase patient satisfaction. Most importantly, because healthcare businesses and organizations operate in a highly regulated environment, these solutions typically include robust data security and compliance features to ensure compliance with healthcare-specific regulations like HIPAA and secure internal and external communications.

How does call center software for healthcare businesses enhance patient communications?

Patients increasingly prefer to schedule appointments online and interact with healthcare providers across digital communication channels. The good news is that many call center software providers such as VoiceSpin offer omnichannel capabilities, enabling you to integrate multiple channels (like live chat, SMS, WhatsApp, and social media) into a single communication platform and empower patients to interact with you through the channel of their choice. Not only does it enhance patient communications, but it can also help you reduce call volumes and telephony costs.

How does healthcare call center software improve patient satisfaction and experience?

Healthcare providers commonly deal with high inbound call volumes. When that happens, patients have to wait on hold, and many will abandon the call before an agent picks up, negatively impacting customer experience. Healthcare call center software solutions offer a range of features that can help you handle inbound call volumes effectively. These include IVR and call routing to ensure that patients always reach the right person. What’s more, with in-queue callbacks, you can enable patients to request a return call, so they don’t have to waste time waiting on hold. These and other features can help you improve CX and patient satisfaction.

What are the advantages of using VoIP phone systems for healthcare over traditional ones?

VoIP telephony allows businesses to make and receive calls over the internet. It means that with a VoIP phone system, you can cut down on your operational expenses by reducing your telephony costs, which is particularly the case with long-distance calls. In addition to greater cost savings, VoIP phone systems for healthcare providers offer better scalability and flexibility compared to traditional phone systems. On top of that, you can leverage tons of advanced call management features and easily integrate your VoIP phone system with third-party apps, which makes these solutions much more efficient.

Are VoIP solutions for healthcare secure?

Generally, yes, but that also depends on the VoIP phone system provider. While some offer only basic data security and protection features (which might not always be sufficient for businesses in the healthcare industry), others provide more advanced security policies, data protection measures, and compliance features. These may include end-to-end encryption, secure call recording and storage, permission-based access controls, HIPAA compliance, etc.

What features should I look for in call center software for the healthcare industry?

Considering that healthcare businesses deal with enormous volumes of sensitive patient data, pay close attention to the security and compliance features when evaluating healthcare call center software providers. You may also look for features like IVR, call routing, queue management, and auto dialing to handle inbound and outbound calls effectively. Additionally, the ability to integrate with CRM and other third-party systems is critical. Moreover, consider providers that allow you to integrate multiple communication channels so your patients can interact with you on the channels they prefer. VoiceSpin’s healthcare contact center software offers it all and much more – book a demo to see it in action!

Healthcare Call Center Software | Enhance Patient Engagement

Healthcare Contact Center
Software for a Seamless Patient
Experience

Omnichannel experiences are becoming increasingly important for patients, and healthcare providers must live
up to their expectations. Deliver effective communication and superior experience for your healthcare consumers
and manage all inbound and outbound interactions from a unified omnichannel contact center platform.

Ensure compliance,
data privacy, and security

In the healthcare and medical industry, data privacy and security is key. That’s why we are 100 percent committed to meeting all the security and compliance standards, ensuring your healthcare contact center is HIPAA and GDPR-compliant while your patients’ data is safe and secure.

Secure healthcare call center software ensuring data privacy.

Doctor using VoIP for healthcare, interacting on multiple digital channels.

Enable omnichannel
communications

Support your clients across various channels, including phone, email, chat, social media, and Instant Messaging apps. Enable them to schedule appointments and get the information they need through the channels of their choice.

Improve patient experience
and satisfaction

Utilize intelligent call routing and Interactive Voice Response (IVR) to connect callers to the relevant departments and care team members, with inbound call queues and queue callbacks adding to the enhanced patient experience and satisfaction.

Patient using healthcare call center software to navigate options for general inquiries, admissions, and billing.

Automated text messages enhancing patient engagement with healthcare call center software.

Use automated text messages
for proactive outreach

Reach out to your patients proactively through automated, personalized text messages with appointment confirmations, reminders, special offers, and anything in between, driving better engagement and loyalty.

Leverage CRM
integration capabilities

Integrate VoiceSpin’s healthcare contact center with your in-house or third-party CRM system to sync all data and keep track of each patient’s journey. Arm your care team members with quick access to patient information to deliver contextual, personalized interactions.

Healthcare call center software integrating with CRM systems for seamless data sync.

Powerful hospital call center
software features

Inbound & outbound

Easily manage all your inbound and outbound communications from a single easy-to-use platform. Provide support across voice and digital channels.

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Call recordings

Keep organized records of every call. Use call recordings for quality monitoring, identifying coaching opportunities, and training new contact center agents.

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AI auto dialer

Optimize your outbound calling with an AI auto dialer. Get your contact list ready and let the dialer do the rest, eliminating the need to dial numbers manually.

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AI speech analyzer

Empower agents with the conversational intelligence of an AI speech analyzer to ensure QA and compliance. Deliver better experiences with sentiment analysis.

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Reports & analytics

Gain insights into your contact center operations with comprehensive reports and analytics. Keep an eye on critical KPIs to make more informed decisions.

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Workflow automation

Automate and optimize your team’s workflow. Let automation take care of the repetitive tasks, freeing your agents to focus on patient interactions.

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Features your team will love

Omnichannel

IVR Auto Attendant

Call Routing

Queue Callback

Call Recording

Call Monitoring

Automated SMS

Scheduled Messaging

AI Auto Dialer

Speech Analyzer

Reporting & Analytics

CRM Integrations

Frequently asked questions

What is healthcare call center software?

Healthcare call center software solutions help streamline communications between patients and healthcare providers and increase patient satisfaction. Most importantly, because healthcare businesses and organizations operate in a highly regulated environment, these solutions typically include robust data security and compliance features to ensure compliance with healthcare-specific regulations like HIPAA and secure internal and external communications.
How does call center software for healthcare businesses enhance patient communications?

Patients increasingly prefer to schedule appointments online and interact with healthcare providers across digital communication channels. The good news is that many call center software providers such as VoiceSpin offer omnichannel capabilities, enabling you to integrate multiple channels (like live chat, SMS, WhatsApp, and social media) into a single communication platform and empower patients to interact with you through the channel of their choice. Not only does it enhance patient communications, but it can also help you reduce call volumes and telephony costs.
How does healthcare call center software improve patient satisfaction and experience?

Healthcare providers commonly deal with high inbound call volumes. When that happens, patients have to wait on hold, and many will abandon the call before an agent picks up, negatively impacting customer experience. Healthcare call center software solutions offer a range of features that can help you handle inbound call volumes effectively. These include IVR and call routing to ensure that patients always reach the right person. What’s more, with in-queue callbacks, you can enable patients to request a return call, so they don’t have to waste time waiting on hold. These and other features can help you improve CX and patient satisfaction.
What are the advantages of using VoIP phone systems for healthcare over traditional ones?

VoIP telephony allows businesses to make and receive calls over the internet. It means that with a VoIP phone system, you can cut down on your operational expenses by reducing your telephony costs, which is particularly the case with long-distance calls. In addition to greater cost savings, VoIP phone systems for healthcare providers offer better scalability and flexibility compared to traditional phone systems. On top of that, you can leverage tons of advanced call management features and easily integrate your VoIP phone system with third-party apps, which makes these solutions much more efficient.
Are VoIP solutions for healthcare secure?

Generally, yes, but that also depends on the VoIP phone system provider. While some offer only basic data security and protection features (which might not always be sufficient for businesses in the healthcare industry), others provide more advanced security policies, data protection measures, and compliance features. These may include end-to-end encryption, secure call recording and storage, permission-based access controls, HIPAA compliance, etc.
What features should I look for in call center software for the healthcare industry?

Considering that healthcare businesses deal with enormous volumes of sensitive patient data, pay close attention to the security and compliance features when evaluating healthcare call center software providers. You may also look for features like IVR, call routing, queue management, and auto dialing to handle inbound and outbound calls effectively. Additionally, the ability to integrate with CRM and other third-party systems is critical. Moreover, consider providers that allow you to integrate multiple communication channels so your patients can interact with you on the channels they prefer. VoiceSpin’s healthcare contact center software offers it all and much more – book a demo to see it in action!

Contact Center Software
for Healthcare Industry

Healthcare Contact Center
Software for a Seamless Patient
Experience