Tag: AI

Call Center Agent Onboarding in the Age of AI

Call center agents are the frontline ambassadors of your company – and very often, they are the on...

AI in Sales for Contact Centers: From Lead Generation to Conversion

Whether we like it or not, AI is here to stay. And it’s impacting every stage of the sales process...

AI in VoIP and How it Impacts the Future of Call Centers

VoIP (Voice over Internet Protocol) has been around for over two decades now. Surprisingly, though, ...

Enterprise Chatbots: Features, Benefits, and Common Use Cases

Chatbots have been around for a while now, but it’s only in recent years that they have become tru...