Blog: Omnichannel

29 August, 2024

Consumer expectations are constantly evolving when it comes to interacting with brands and getting customer...

16 November, 2023

Numerous studies and industry reports have proved the importance of delivering outstanding customer service...

08 June, 2023

Did you know that (according to Statista’s 2023 data) there are currently over 6.92 billion smartphone...

01 June, 2023

Instant messaging is a convenient way for consumers to get quick and efficient customer support through...

15 March, 2023

It’s no secret that today’s consumers want to interact with brands they are dealing with through their...

16 February, 2023

WebRTC has been around for over a decade now, and it has already been widely adopted by the majority...

17 January, 2023

The contact center is a vital entity in every company wishing to establish a permanent communication...

23 May, 2022

Call centers are adopting omnichannel communications at unpaced rates. That’s because customer expectations...